Similar to the first summit that took place in Detroit on May 24-25, the discussions in this second gathering were presented in a roundtable format, with extensive interaction and dialogue on topics such as recall parts management and distribution, call center support and engagement, customer and dealer communication, and recall management, completion rate improvements and reporting.
"Our first summit demonstrated the shared interest of automakers in finding new ways to increase recall completion rates," said Steve Center, Vice President, Product Regulatory Office at American Honda. "This second meeting gave us an opportunity to continue to work toward industry-wide collaboration with an emphasis on enhancing customer safety, trust and recall completion rates."
"It is incumbent on auto makers to continually explore the most effective means to engage customers and encourage timely response to recall notices," said Mike Dahl, FCA US Head of Vehicle Safety and Regulatory Compliance. "For this reason, we invited a panel of non-automotive executives to share their perspectives on recall management and customer communication."
The first Automotive Safety Recall Best Practices Summit was organized by FCA as part of the company's commitment to creating and embracing a proactive vehicle safety culture. The success of the summit led to a collaboration between FCA and American Honda that resulted in the two companies agreeing to co-host the second gathering.
About American Honda Motor, Co.
American Honda was established in Los Angeles, California in 1959. Today, Honda companies in North America represent a cumulative investment of more than $22 billion and employ more than 40,000 associates in the design, development, manufacture, marketing, financing and servicing of Honda and Acura automobiles, Honda powersports products and Honda power equipment products. Honda has been producing products in America for more than 35 years and currently operates 16 major manufacturing facilities in North America. In 2015, more than 99 percent of all Honda and Acura automobiles sold in the U.S. were made in North America, using domestic and globally sourced parts.
About FCA US LLC
FCA US LLC is a North American automaker with a new name and a long history. Headquartered in Auburn Hills, Michigan, FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. FCA US designs, engineers, manufactures and sells vehicles under the Chrysler, Jeep, Dodge, Ram and FIAT brands, as well as the SRT performance vehicle designation. The company also distributes the Alfa Romeo 4C model and Mopar products. FCA US is building upon the historic foundations of Chrysler, the innovative American automaker first established by Walter P. Chrysler in 1925; and Fiat, founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli.
FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol "FCAU" and on the Mercato Telematico Azionario under the symbol "FCA."
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SOURCE American Honda Motor Co., Inc.