"With a modern data architecture powered by Hadoop, healthcare insurers are seeing data as a primary way to increase efficiency, reduce costs and provide better customer service," said Richard Proctor, general manager of healthcare, Hortonworks. "Health Care Service Corporation and Blue Cross Blue Shield of Michigan are leading their industry by capitalizing on all of the data under their management with connected data platforms."
Health Care Service Corporation
HCSC is the largest customer-owned health insurance company in the United States, providing health insurance to 15 million people through Blue Cross Blue Shield affiliates in Illinois, Montana, New Mexico, Oklahoma, and Texas. HCSC uses HDP for a single view of its membership to understand what challenges its customers face as they navigate their web and call center channels. HDP helps the company improve customer service and comply with reporting requirements under the Affordable Care Act. Watch the Health Care Service Corporation video here: http://hortonworks.com/customers/hcsc/
"HDP helps us improve customer service by understanding what our customers are experiencing and enabling us to have a real-time view of what's going on in our business," said Andy Ashta, chief technology officer at HCSC. "We engaged Hortonworks consulting services to help us with infrastructure and configuration capabilities, and their expertise in the area was complementary and beneficial to help us be successful."
Blue Cross Blue Shield of Michigan
BCBS MI is the largest independent licensee of the Blue Cross Blue Shield Association with over 4.3 million members. BCBS MI turned to HDP because it needed a modern data architecture that stores quality data, is efficient and is cost-effective. The organization began with storage and analysis of membership and claims data and will eventually enrich that with newer sources such as mobile device data and social media feeds with the goal of continuously improving customer service. Watch the Blue Cross Blue Shield of Michigan video here: http://hortonworks.com/customers/bcbs-michigan/
"The healthcare industry is undergoing an unprecedented amount of change and in order to navigate those changes, we have to build a modern data platform," says Beata Puncevic, director of data engineering, analytics and data management at BCBS MI. "As we undertook our Big Data journey, we knew we were going to have gaps in our knowledge and capabilities. It was very important for us that we pick a partner that's going to be there for us every step of the way. Hortonworks has been essential to our success."
Hortonworks is an industry leading innovator that creates, distributes and supports enterprise-ready open data platforms and modern data applications that deliver actionable intelligence from all data: data-in-motion and data-at-rest. Hortonworks is focused on driving innovation in open source communities such as Apache Hadoop, Apache NiFi and Apache Spark. Along with its 1,800+ partners, Hortonworks provides the expertise, training and services that allow customers to unlock transformational value for their organizations across any line of business.
Hortonworks, Powering the Future of Data, HDP and HDF are registered trademarks or trademarks of Hortonworks, Inc. and its subsidiaries in the United States and other jurisdictions. For more information, please visit www.hortonworks.com. All other trademarks are the property of their respective owners.
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SOURCE Hortonworks, Inc.