FORT LAUDERDALE, Fla., Feb. 8, 2017 /PRNewswire/ -- INNITEL, a Jerusalem based global provider of cloud unified communications solutions today announced at ITEXPO, the release of its much-awaited version 4 update to Atomic, the most effective and powerful Contact Center platform on the market.
In addition to smart voice capabilities, contact centers can now engage their customers and leads via social channels like Facebook and Twitter along with more conventional channels like SMS, Fax and E-mail all from a single intuitive browser based interface.
"INNITEL continuously innovates in the contact center space by creating affordable cloud based solutions that provides a consistent omni-channel experience. Atomic V4 empowers agents to personalize their customer interactions, through any channel in a seamless, cloud based, extendable platform," said CTO Dan Leubitz.
V4 of the Atomic platform includes 24 new and result driven features including:
Upgraded Unified Communications
Agent webRTC, enabling a cloud based rich omni-channel experience from within a single browser window with zero configuration or setup. The intuitive 'FUN' interface gives agents a unified method to communicate through multiple channels.
INNITEL's voice call center feature set with automatic and manual messaging tools such as SMS, email and social channels, provides agents' with a tool to boost closure by quickly obtaining client social and historical information, as well as, engaging customers on their preferred method of communication.
INNITEL has extended its advanced reporting to give contact center managers quantitative strategic information of the performance of previous campaigns, and predict the best time to initiate contact for a particular upcoming campaign.
One step Integration
Touch-less deployment, gives INNITEL the ability to deploy a contact center in 15 minutes, rapidly integrate with the customers CRM through highly engineered set of API's without any need to touch the customers endpoints, and all wrapped in a newly designed user friendly UI.
"There has always been a desire to listen to customers, and integrate innovative fresh and exciting technology into our products that enriches the quality of our customers' engagements. Version 4 incorporates so many amazing updates that increases customer profitability and aids the ever evolution of traditional call centers into contact centers," said CEO, Elie Rubin.
Atomic V4 is offered as a pay-as-you-go platform with unlimited seat capabilities. The low monthly cost includes strategic consultations, initial planning, deployment, comprehensive implementation and integration, training and ongoing support.
About INNITEL Telecom
INNITEL is a global provider of cloud unified communications solutions. Founded in 2010, INNITEL empowers businesses and contact centers by offering a fully featured contact center environment that integrates with top shelf help desk and CRM platforms. INNITEL provides a single interface for agents to engage their customers in Voice, SMS, and Fax. INNITEL was named Israel's 9th fastest growing company by Delloitte in 2016. INNITEL is headquartered in Jerusalem, Israel.
Learn more about INNITEL and its line of CloudPBX and Engagement Software at www.Innitel.com.
INNITEL, DeskForce, and the INNITEL logo are trademarks of INNITEL Apollo LTD.
+44 203 695 3434
Source: Innitel Telecom, LTD.
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