CHICAGO, June 28, 2011 /PRNewswire/ -- InterCall, the world's largest conferencing and collaboration services provider, has worked with Microsoft to develop a solution that integrates its award-winning Reservationless-Plus® audio conferencing platform with Microsoft Lync Online. Lync Online is provided in Office 365, Microsoft's next-generation cloud communications service. InterCall, a Microsoft Silver Certified Partner and national systems integrator (NSI), is one of only three providers worldwide to offer integrated audio conferencing with Lync.
The InterCall solution for Microsoft Lync Online delivers:
- Call scheduling via Microsoft Outlook
- The ability for meeting participants to join for external locations and multiple devices
- Dial in/out
- End conference
- VoIP/PSTN integration, including combined recording of Lync and InterCall audio participants
- In-call support
InterCall also announced that it will be a reseller of Microsoft Office 365. InterCall will provide tier one and two support to its customers using a dedicated Office 365 team comprised of certified agents skilled in all aspects of the offering. Pre-sale technical assistance and consultations are included, as well as implementation, administrator and end-user support. InterCall will also offer end-to-end professional services for Office 365 such as Training and Adoption and Migration Services.
InterCall Training and Adoption Services promote the successful deployment of Office 365 and are designed to accelerate acceptance and use of new applications. Every InterCall package for Office 365 comes with recorded training sessions for each of the products in the suite. InterCall will also offer free, live online training sessions. Additional advanced training and adoption services will be offered for purchase including on-demand recorded sessions, pre-packaged live virtual trainings as well as customizable training and adoption services to fit any need.
Professional Migration Services include the transition of operations and data, configuration and support from legacy applications to Office 365 solutions.
"We're proud to include audio integration to Microsoft Lync Online in our growing portfolio of collaboration and conferencing solutions," said Bob Wise, executive vice president of Unified Communications Services, InterCall. "We are also excited to offer expert training and end-to-end migration services along with superior 24/7 global support by certified agents for customers moving to Office 365."
InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall's flexible models for hosted, managed and on-premises communications services help companies get the most out of their business processes. InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the United Kingdom, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.
About West Corporation
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
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