InterCall Announces Professional Services and Support for Adobe Connect 8

CHICAGO, Nov. 3, 2010 /PRNewswire/ -- InterCall, the world's largest conferencing and collaboration services provider, today announced it will support the latest version of Adobe's enterprise web conferencing solution, Adobe® Connect™ 8.  InterCall's consultation and systems integration services are designed to help companies successfully plan and implement Adobe Connect 8 within their existing environment.

InterCall has completed audio integration within the Adobe Connect 8 platform, providing customers with a fully-integrated audio and web conferencing experience. As a result, customers utilizing Adobe Connect 8 will be able to manage their InterCall audio conference from within the web meeting user interface.

"Our philosophy has always been to combine best of breed solutions with our proprietary Reservationless Plus audio platform.  With the support of Adobe Connect 8, we again are able to expand that philosophy.  Adobe Connect 8 has impressed us with its focus on clean yet powerful interfaces for customers, allowing them to be as effective as possible and truly engage their participants," said Rob Bellmar, vice president of product management at InterCall.  "Our team of dedicated Solution specialists will be with our customers every step of the way to provide the tools and solutions necessary to successfully integrate Adobe Connect 8."

InterCall's services include:

• Planning – companies interested in implementing Adobe Connect 8 can work with InterCall to build a business case for deployment with emphasis on demonstrating the value of the solution and developing a strategic implementation plan.
• Enablement – InterCall's Solution specialist teams will help oversee the deployment process including migration to Adobe Connect 8 from legacy versions, detailed service documentation and expert training and adoption services.
• Operational – once deployment is complete, InterCall offers end user support services to ensure and maintain client return on investment.  

"We look forward to working with InterCall to adopt Adobe Connect 8," said Craig Russell, eSignal Learning Manager, Interactive Data.  "We have been using Adobe Connect through InterCall's integrated platform for the past year.  This solution has been a great resource for our company by giving us what we need to effectively communicate and run our business."

Adobe Connect 8 provides users with a simpler and more user-friendly interface for easier management and navigation, a new optional desktop client for easy access and a software development kit for even greater solution extensibility.  It also allows users to more securely support dynamic online meetings and offer engaging training.  Users can share presentations and rich media right from their desktops, and receive feedback from hundreds of participants — all using a web browser and Adobe Flash® Player software, installed on virtually all Internet-connected personal computers worldwide.  

"Adobe is pleased to be working with InterCall in delivering customers a complete enterprise solution with powerful new capabilities that enhance web conferencing," said Arun Anantharaman, vice president and general manager, Adobe Connect, Adobe.  "The combination of InterCall and Adobe Connect 8 provides users with the ability to transform virtually any web conference into a richer, more collaborative experience."

For more information or a free trial of Adobe Connect 8, offered by InterCall, visit http://www.intercall.com/services/web-conferencing/adobe-connect.php or http://try.intercall.com/trial/adobe_lid1761.php

About InterCall

InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall's strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.

About West Corporation

West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

SOURCE InterCall