Jive Interactive Intranet Connects and Engages Employees at Virgin Media

Leading UK telco adopts Jive-powered WorkHub to boost productivity and break down silos

Mar 16, 2016, 13:30 ET from Jive Software

LAS VEGAS, March 16, 2016 /PRNewswire/ -- JiveWorld16 – Jive Software, Inc. (Nasdaq: JIVE) today announced that Virgin Media, a leading provider of ultrafast broadband for consumers and business in the United Kingdom and Ireland, has selected Jive's interactive intranet solution to drive engagement amongst its employees. The company's newly launched internal community builds on the success of its existing Jive-x partner community, giving partners, suppliers and now employees a mobile-optimized digital WorkHub they can use to connect, communicate and collaborate with Virgin Media.

Virgin Media turned to Jive for a WorkHub that would bring all of its employees' daily workflows together in order to reduce their reliance on travel and email, and facilitate knowledge sharing within and across teams. The new Virgin Media intranet will increase efficiency by providing a central place for employees to exchange information, find expertise across the business, stay up-to-date on company news, and collaborate on strategic projects.

"Our Jive-powered interactive intranet will help us work better together in a flexible WorkHub that integrates all of our IT tools and applications," said Paul Hickman, head of digital workplace at Virgin Media. "Jive will give us a secure employee engagement solution that supercharges productivity and unifies our company across departments and business units."

The company plans to leverage Jive's integrations with Cisco and Microsoft Outlook, as well as Oracle, JIRA and Salesforce, to help people more quickly accomplish their daily work—from resolving customer issues, responding to local sales queries or managing internal help desk tickets, to completing ongoing training and development. All of this functionality will be available within a consumer-friendly digital solution that will also give Virgin Media a much deeper understanding of employee sentiment through valuable engagement analytics and content-level impact metrics.

The company worked with Jive consulting partner Sei Mani to roll out its new intranet, as well as a partner community last year. Underpinned by Jive-x, VMExtranet is an online community where nearly 1,000 partner and supplier contacts can connect with Virgin Media, incubate new business ideas, review frequently asked questions and answers, participate in product and field trials, and access helpful project documentation – all via their mobile devices. Virgin Media's employees use VMExtranet to securely exchange large files and confidential information with its parent company, Liberty Global, as well as with delivery partners, digital agencies and suppliers.  

"Virgin Media is shaping the future of digital technology, and Jive is helping to drive innovation into the daily processes of its internal organization and across its external partner ecosystem," said David Macmillan, general manager of EMEA and vice president of international at Jive Software. "Our collaborative engagement solution will break down silos at Virgin Media by connecting people across the business – from executives to entry-level – in a transparent environment that helps to unite, engage and retain the company's employees and its partners."

Virgin Media is the leading cable operator in the UK and Ireland, delivering market leading ultrafast broadband, video and fixed-line telephony services to 5.6 million cable customers and mobile services to 3 million mobile subscribers. Including outsourced partners, Virgin Media employs over 20,000 people.

The company joins other leading telecommunications providers, including Alcatel-Lucent, Cisco, Deutsche Telekom, EMC, Globe Telecom and T-Mobile, which have built world-class internal and external communities with Jive. In this rapidly evolving industry, Jive helps companies more easily enter new markets, drive co-innovation with customers and partners, and streamline their cost structures.

JiveWorld16 is the premier conference for modern communication and collaboration, which was attended by more than 1,600 Jive customers, developers and technology partners. JiveWorld16 offers more than 40 customer-led breakout sessions on best practices in advanced internal and external community management and employee engagement – including presentations by Cisco, Citibank, Google, Marketo, Thomson Reuters, the U.S. Department of Veterans Affairs and Yahoo. For more information, follow @JiveWorld or #JiveWorld on Twitter, and for the complete list of JiveWorld16 news, please visit the Jive Software News Room.

About Jive Software

Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com or the Jive News Blog.

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SOURCE Jive Software



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