LivePerson Extends Partnership with O2 to Scale Digital Engagement Services Digital Engagement continues to play a key role in the telco giant's customer service strategy
LONDON, Oct. 7, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of digital engagement solutions and O2, the commercial brand of Telefonica UK Limited, today announced the extension of their partnership, as O2, a leading telecommunications company with over 23 million customers, expands the company's digital engagement services to their customers.
O2 has made significant enhancements to its digitally-led customer service strategy to include live chat, rich-media, and mobile engagements, providing the best possible service to customers. LivePerson plays a critical role in this strategy, as a long standing partner and an expert in helping brands connect with their customers.
Richard Clarke, Head of Digital Service, O2 comments: "We've seen a dramatic increase in the level of engagement with customers across our digital channels in recent years, and LivePerson has played a key role helping us engage with our customers in these channels. We look forward to expanding this relationship further to continue to offer our customers the best possible service. Consumer behaviour is changing rapidly, and having a partner like LivePerson to help us engage our customers in what's fast becoming a preferred channel, is a fundamental advantage for us as we look to strengthen our digital customer service platform."
"O2 is an example of a truly innovative, customer-centred company, adopting the latest digital engagement technologies in order to meet and exceed the evolving demands of today's consumers. Their continued investment in digital engagement solutions is a testament to their commitment to the customer experience and the growing importance of providing rich, personalized engagement in the digital channel," said Alan Banks, Head of EMEA at LivePerson. "LivePerson is committed to helping brands create meaningful connections with their customers, and we're delighted to partner with O2, as they continue to provide superior customer service."
LivePerson offers an innovative formula for live digital engagement, integrating patented predictive targeting technology with a full suite of innovative engagement tools, and enhanced by a self-learning enrichment engine. LivePerson's platform helps brands understand their site visitors' intent and value, enabling them to meaningfully connect through chat, voice, personalized messaging and video chat across all channels and devices, and helping brands improve the digital customer journey and increase brand value.
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioural analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com.
O2 is the commercial brand of Telefonica UK Limited and is a leading communications company with over 23 million customers – read more about O2 at www.o2.co.uk/news. O2 runs 2G and 3G networks and was the first to trial 4G/LTE, reaching speeds of over 100Mpbs, as well as owning half of Tesco Mobile. It also operates O2 Wifi, O2 Health, O2 Unify, O2 Media and has recently launched the O2 Wallet. O2 employs over 11,000 people in the UK, has over 450 retail stores and sponsors The O2, O2 Academy venues and the England rugby team. Telefonica UK Limited is part of Telefonica Europe plc which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic and is a business division of Telefonica SA.
For UK: Zoe Bevis / Helen Shafe
Octopus Communications for LivePerson
+44 (00) 845 3700 655
SOURCE LivePerson, Inc.