Medical Billing Company Streamlines the Arbor Residential Drug and Alcohol Treatment Center in Austin, Texas
SALT LAKE CITY, March 27, 2015 /PRNewswire/ -- Kimberly Allen, Lead Administrator for the Arbor Treatment Center in Austin, Texas, has been in the medical industry for more than 25 years with her primary focus being chemical dependency. The Arbor is a residential drug and alcohol treatment center in Austin, Texas that treats men and women struggling with the cycle of addiction by providing unparalleled integrated services, researched-based therapies, and sound 12-step programming with evidenced-based medical services and health technologies in a 90-day experience created to help patients achieve and maintain sobriety while introducing them to a life of health and wellness. Each client's unique needs related to physical, mental, spiritual, and emotional health also bring with them their own set of billing, insurance, and payment complexities. "Our main challenge with new clientele is on the front end, specifically with admissions and training," Allen said. "Especially in terms of billing, what can or cannot be billed, what is or what is not covered by insurance providers which can severely affect our cash flow.
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The program is for private, cash paying customers and is an out of network provider for some beds and an in-network provider for other beds. "We get a lot of angry customers that don't understand why their insurance isn't covering certain aspects of their treatment. Usually, by the time we get these complaints it's too late," Allen said. "Most of our billing and insurance problems are the result of clients not understanding what their insurance covers. They want to get better and think their insurance will cover their stay and our treatment program. When they find out this isn't the case the reaction tends to be severe and elicits anger."
The Arbor, understanding the sensitivity of clients billing and insurance issues reached out to Kevin Williams, Managing Director of Claim Resolutions a medical billing company with offices in New York and Utah. "Claim Resolutions helped us climb out of the pit," said Allen. "They solved two critical issues, we had no billing structure or software platform. We had numerous costumer services problems." Claim Resolutions team provided the necessary billing software and developed a tailored costumer service program that enabled The Arbor to attend more efficiently to client needs and billing matters.
Claim Resolutions has collected tens of millions of dollars on behalf of physicians, behavioral healthcare facilities including family practice, cardiology and neurology. They have reduced claim rejection rates from over 20 percent to under one percent, reduced reimbursement times from over 21 days to under seven days and reduced physician staff phone time by over 70%.
Williams founded Claim Resolutions in 2009 after witnessing years of physicians and healthcare providers struggling to get paid. He is actively engaged in a concerted nationwide effort to improve the lives of doctors, their staff members, and their patients. The Arbor is one of many facilities grateful for Claim Resolutions contribution and the results they delivered.
www.claimresolutions.com or contact them 877-247-7973
Media Contact:
Daniel Thompson
818-665-6188
SOURCE Claim Resolutions
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