MetricNet Delivers Presentation on the Changing Landscape of Continuous Improvement at FUSION 15

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 702, 'The Changing Landscape of Continuous Improvement: Real-Time Benchmarking Has Finally Arrived!', at the Annual FUSION Service Management Conference in New Orleans, LA to a standing room only crowd.

Nov 05, 2015, 03:00 ET from MetricNet

MCLEAN, Va., Nov. 5, 2015 /PRNewswire/ -- Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 702, 'The Changing Landscape of Continuous Improvement: Real-Time Benchmarking Has Finally Arrived!', at the Annual FUSION Service Management Conference in New Orleans, LA to a standing room only crowd. Jeff Rumburg profiled several case studies from prominent companies that have implemented real-time benchmarking with their SaaS ITSM tools.

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"The recent introduction of SaaS ITSM tools has removed many of the traditional barriers to successful benchmarking," said Jeff Rumburg. "By eliminating the need for manual data entry through automatic data capture, and by providing continuous updates of performance vs. thousands of support organizations worldwide, it is now possible to benchmark service and support in real time!"

Those interested in this presentation can find a copy of the slide deck on MetricNet's website. In it, MetricNet outlines each organization's path from relative immaturity to world-class performance. Also included is objective benchmarking data that demonstrates graphically the dramatic improvements these organizations were able to achieve in Cost per Ticket, Customer Satisfaction, and key service levels as a result of real-time benchmarking.

"Real-time benchmarking is enabling organizations to dramatically accelerate their continuous improvement efforts, and reach world-class levels of performance in days or weeks, rather than months or years," said Rumburg.  "Our partnership with Samanage has allowed us to create and launch the industry's first continuous improvement benchmarking tool.  It's a game changer that gives Samanage customers a significant competitive advantage in the industry."

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI's Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

 

SOURCE MetricNet



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