New Bitdefender Service Connects Elite Engineers to Customers for One-on-One Problem-Solving

BUCHAREST, Romania, Oct. 23, 2013 /PRNewswire/ -- Bitdefender, the creator of the world's most effective antivirus, has launched Tech Assist, a live service that dispatches one of the company's elite engineers to solve tricky, annoying or dangerous computer problems.

Tech Assist, which is available for Windows, exterminates viruses and tunes up, optimizes or repairs clients' PCs in the fastest, most thorough way possible – through live, human help from a world-class expert. The service cuts through the confusion so common in a world of generic automated solutions, vague drop-down menus and automated telephone systems.

Via an ultra-secure personal connection, Tech Assist provides direct problem-solving, 24 hours a day, to loyal Bitdefender users worldwide to maximize computer performance and ensure data safety.

A Bitdefender study conducted earlier in October in North America showed that almost half of experienced computer users regard system sluggishness as their top annoyance. This lack of performance usually arises from issues that could be resolved by one of the Tech Assist's four service areas.

With the PC Optimizer service, veteran Bitdefender experts clean up any errors, optimize configurations, and teach clients to maintain their systems at peak performance. Engineers will personally eliminate system slowdowns and errors under the System Repair service.

The Virus Exterminator service will dispatch a Bitdefender engineer to conduct an eyes-on hunt for viruses, exterminate any pests and make sure they never return while teaching users how to stay safe in the future.  

Bitdefender clients can also opt for SetUp to receive live help from a Bitdefender engineer in installing and configuring a Bitdefender antivirus program to best fit the client's needs. The service includes a tutorial by a world-leading internet security expert.

"The best engineers dream of being able to concentrate on a single issue for as long as necessary and get it solved with maximum efficiency and thoroughness," said Bitdefender Chief Security Strategist Catalin Cosoi. "We are sure our clients would love that detailed attention as well. That's why we came up with Tech Assist – it's a way to fulfill an engineer's dream to rid clients of any and all technical nightmares."

About Bitdefender®

Bitdefender is the creator of one of the world's fastest and most effective lines of internationally certified internet security software. The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, Bitdefender technology secures the digital experience of around 400 million home and corporate users across the globe.

Recently, Bitdefender won a series of important awards and accolades in the global security industry, including "Product of the Year" by AV-Comparatives, "Best Repair 2012" by AV-Test, and "Editor's Choice" by PC Mag, that confirmed the antivirus software's leadership status among security products. More information about Bitdefender's products is available from the company's security press room. Additionally, Bitdefender publishes the HOTforSecurity blog, where readers can find stories from the underworld of internet fraud, scams, malicious software – and gossip. 

SOURCE Bitdefender