NVIDIA Recalls Tablet Computers Due to Fire Hazard

Jul 31, 2015, 07:45 ET from U.S. Consumer Product Safety Commission

WASHINGTON, July 31, 2015 /PRNewswire-USNewswire/ -- http://www.cpsc.gov/en/Recalls/2015/NVIDIA-Recalls-Tablet-Computers/

Recall Summary

Name of Product: NVIDIA SHIELD tablet computers

Hazard: The lithium-ion battery in the tablets can overheat, posing a fire hazard.

Remedy: Replace

Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.

Consumer Contact: NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.

Recall Details

Units: About 83,000 (in addition, 5,000 were sold in Canada)

Description: This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.

Incidents/Injuries: NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.

Sold at: GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.

Importer: NVIDIA Corp., of Santa Clara, Calif.

Manufactured in: China

Note: Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/54452r-eng.php

CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
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Times: 8 a.m.5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

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SOURCE U.S. Consumer Product Safety Commission



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