With the DineTime consumer app, Red Robin guests will not only be able to identify how long the wait is at a specific location, but will also be able to add their name to the waitlist before they even walk in the door which provides for a better guest experience. DineTime provides seating management and a way for accepting online reservations, as well as connecting with more guests.
In addition to DineTime, Red Robin simultaneously installed QSR's ConnectSmart Kitchen. This comprehensive kitchen solution will help Red Robin increase table efficiency and speed of service.
"Since the rollout of the QSR Automations technology in our restaurants, we are seeing an important and measurable improvement in guest service," said Carin Stutz, Red Robin executive vice president and chief operating officer. "The speed-to-table and other operational improvements are contributing to higher net promoter scores among our guests and we are confident that the QSR technology will be a good fit to support our growing business needs."
Over the past twenty years, QSR has been hospitality leader in kitchen and guest management systems. With more than 70,000 installs worldwide, QSR has helped some of the biggest names in the industry to increase efficiency, enhance productivity, maximize profit, and improve guest experiences. Their restaurant management platform, DineTime, currently seats over 1 million guests every day.
About QSR Automations
Established in 1996, QSR Automations is a hospitality industry leader in innovative in-store, online and mobile restaurant hardware and software solutions. Headquartered in Louisville, Kentucky, QSR helps restaurants and businesses of all sizes and concepts around the world measurably increase efficiency, enhance productivity, improve quality and maximize guest delight. QSR's innovative software and hardware solutions focus on all activities around the guest to help create a positive and memorable guest experience each and every visit. For further information on QSR Automations, visit www.qsrautomations.com or contact QSR at 502-297-0221.
About Red Robin Gourmet Burgers, Inc. (NASDAQ: RRGB)
Red Robin Gourmet Burgers, Inc. (www.redrobin.com), a casual dining restaurant chain founded in 1969 that operates through its wholly-owned subsidiary, Red Robin International, Inc., and under the trade name Red Robin Gourmet Burgers and Brews, is the Gourmet Burger Authority™, famous for serving more than two dozen craveable, high-quality burgers with Bottomless Steak Fries® in a fun environment welcoming to guests of all ages. Whether a family dining with kids, adults grabbing a drink at the bar, or teens enjoying a meal, Red Robin offers an unparalleled experience for its guests. In addition to its many burger offerings, Red Robin serves a wide variety of salads, soups, appetizers, entrees, desserts, and signature beverages. Red Robin offers a variety of options behind the bar, including its extensive selection of local and regional beers, and innovative adult beer shakes and cocktails, earning the restaurant a VIBE Vista Award for Best Beer Program in a Multi-Unit Chain Restaurant. There are more than 540 Red Robin restaurants across the United States and Canada, including Red Robin Burger Works® locations and those operating under franchise agreements. Red Robin… YUMMM®! Connect with Red Robin on Facebook, Instagram, and Twitter.
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SOURCE QSR Automations