PHILADELPHIA, April 19 /PRNewswire/ -- Richardson, a leading global sales training and performance improvement firm, today announced that it has received a 2009 Supplier Recognition ONE TEAM Award from SunTrust Bank. The award honors Richardson's efforts in partnering with SunTrust to help streamline SunTrust's sales and service processes into a consistent platform than can be used throughout the company. Out of 13,000 suppliers SunTrust works with each year, 48 were invited to participate in a 2009 Supplier Summit event. Eight of those 48 received an award for partnering with and supporting SunTrust in their operations.
The SunTrust award acknowledges the effectiveness of the "Building Solid Relationships" curriculum in training so that all SunTrust teammates provide the same exceptional client experience in every branch, call center, and commercial location. The Richardson training platform is helping SunTrust where it counts most -- face-to-face with clients -- making for an enhanced customer experience and helping to build stronger relationships.
"The Richardson team is extremely grateful for this prestigious recognition from SunTrust," says David DiStefano, President and CEO of Richardson. "This is personally very meaningful to me to have been recognized and honored by one of our clients with this award. On behalf of everyone at Richardson, we thank the SunTrust team for showing their continued faith and trust in our abilities, products, services, and, most importantly, our partnership. This is truly an honor that I know will be cherished by the entire Richardson team."
"Richardson has been a solid partner to SunTrust by offering a best-in-class, comprehensive training platform for providing a consistent client sales and service engagement model to our clients," says SunTrust's Chief Procurement Officer, Lamar Chesney. "Richardson has worked hand-in-hand with us to gain a deep knowledge of our business model, culture, and strategic direction to not so much deliver a 'training program,' but to bring about a fundamental transformation in the way we think, feel, react towards, and treat our most important assets -- our clients."
Richardson (http://www.richardson.com) is a global sales performance company that helps leading organizations improve sales results. We do this in three ways. We analyze the structure and talent of your sales force, we train and develop your sales team, and we continue that development through coaching and reinforcement. We equip your sales leaders and sales force with the skills and strategies they need to win in today's complex selling environment. What is unique about Richardson is how we create truly customized solutions that change behavior and provide measurable results.
SunTrust Banks, Inc., headquartered in Atlanta, is one of the nation's largest banking organizations, serving a broad range of consumer, commercial, corporate, and institutional clients. As of December 31, 2009, SunTrust had total assets of $174.2 billion and total deposits of $121.9 billion. The Company operates an extensive branch and ATM network throughout the high-growth Southeast and Mid-Atlantic states and a full array of technology-based, 24-hour delivery channels. The Company also serves clients in selected markets nationally. Its primary businesses include deposit, credit, trust, and investment services. Through various subsidiaries, the Company provides mortgage banking, insurance, brokerage, investment management, equipment leasing, and capital markets services. SunTrust's internet address is SunTrust.com.