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      Salesforce.com Announces Fiscal Third Quarter Results

      First Enterprise Cloud Computing Company to Exceed $1.7 Billion Annual Revenue Run Rate

      -- Initiates FY12 Revenue Guidance at $1.97 - $2.00 Billion

      -- Record Quarterly Revenue of $429 Million, up 30% Year-Over-Year

      -- Operating Cash Flow of $74M, up 108% Year-Over-Year

      -- Deferred Revenue of $695 million, up 27% Year-Over-Year

      -- 4,800 Net New Customers in Quarter

      -- Total Customers at 87,200 up 28% Year-Over-Year

      salesforce.com, inc.

      News provided by

      salesforce.com, inc.

      Nov 18, 2010, 04:05 ET

      Share this article

      Share this article


      SAN FRANCISCO, Nov. 18, 2010 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced results for its fiscal third quarter ended October 31, 2010.

      (Logo:  http://photos.prnewswire.com/prnh/20050216/SFW105LOGO)

      (Logo:  http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

      “After taking a decade to achieve our first billion dollar year in fiscal 2009, we believe that our strong growth this year will allow us to deliver approximately $2 billion in revenue in fiscal 2012, making salesforce.com the first cloud computing company to achieve that milestone,” said Marc Benioff, chairman and CEO salesforce.com.

      Salesforce.com delivered the following results for the third quarter fiscal year 2011:


      Revenue: Total Q3 revenue was $429 million, an increase of 30% on a year-over-year basis.  Subscription and support revenues were $403 million, an increase of 31% on a year-over-year basis.  Professional services and other revenues were $26 million, an increase of 10% on a year-over-year basis.  




      Earnings per Share:  Q3 GAAP diluted earnings per share decreased 6% year-over-year to $0.15, and non-GAAP diluted earnings per share increased 14% year-over-year to $0.32.  The company’s non-GAAP results exclude the effects of approximately $26 million in stock-based compensation expense, approximately $5 million in amortization of purchased intangibles, and approximately $6 million in non-cash interest expense related to the company’s convertible senior notes.  All EPS calculations are based on 137 million diluted shares outstanding during the quarter.




      Customers: Net paying customers rose approximately 4,800 during the quarter. The number of total net paying customers at the end of the fiscal third quarter was approximately 87,200. Since October 31, 2009, the company has added approximately 19,300 net paying customers, an increase of approximately 28%.




      Cash: Cash from operations for the fiscal third quarter was approximately $74 million, up 108% year-over-year.  Total cash, cash equivalents and marketable securities finished the quarter at approximately $1.8 billion, an increase of approximately $732 million from the prior year, which includes approximately $500 million in net proceeds from the company’s issuance of convertible senior notes in January 2010.




      Deferred Revenue: Deferred revenue on the balance sheet as of October 31, 2010 was $695 million, an increase of 27% on a year-over-year basis.



      As of November 18, 2010, salesforce.com is initiating guidance for its fourth quarter, fiscal year 2011.  For its fiscal year 2011, the company is updating the guidance provided on August 19, 2010. In addition, the company is initiating revenue guidance for fiscal year 2012.


      Q4 FY11 Guidance:  Revenue for the company’s fourth quarter is projected to be in the range of approximately $447 million to approximately $449 million.  




      GAAP diluted EPS is expected to be in the range of approximately $0.06 to approximately $0.07, while non-GAAP diluted EPS in Q4 is expected to be in the range of approximately $0.27 to approximately $0.28.  The company’s non-GAAP EPS estimate excludes the effects of stock-based compensation expense, expected to be approximately $35 million, amortization of purchased intangibles related to acquisitions, expected to be approximately $6 million and non-cash interest expense related to the convertible senior notes, expected to be approximately $6 million.  EPS estimates assume a GAAP tax rate of 42%, and a non-GAAP tax rate of 38%.  All EPS estimates assume an average diluted share count of approximately 140 million shares.




      Full Year FY11 Guidance:  The company is raising its expected full fiscal year 2011 revenue from the guidance previously provided on August 19, 2010.   Revenue for the company’s full fiscal year 2011 is projected to be in the range of approximately $1.647 billion to approximately $1.649 billion.




      For the company’s full fiscal year 2011, diluted GAAP EPS is expected to be in the range of approximately $0.46 to approximately $0.47, while diluted non-GAAP EPS is expected to be in the range of approximately $1.18 to approximately $1.19.  The non-GAAP estimate excludes the effects of stock-based compensation expense, expected to be approximately $114 million, amortization of purchased intangibles related to acquisitions, expected to be approximately $18 million, and non-cash interest expense related to the convertible senior notes, expected to be approximately $23 million. EPS estimates assume a GAAP tax rate of 42%, and a non-GAAP tax rate of 38%.  All EPS estimates assume an average diluted share count of approximately 136 million shares.




      Full Year FY12 Guidance:  The company is initiating revenue guidance for fiscal year 2012 with projected revenue in the range of approximately $1.97 billion to approximately $2.0 billion.  The company expects to update this guidance, as well as provide its expectations for FY12 GAAP EPS, when it announces its fourth quarter, fiscal year 2011 results in February, 2011.



      The following is a reconciliation of the GAAP diluted EPS to non-GAAP diluted EPS guidance for the fourth quarter and full fiscal year:


      Fiscal 2011


      Q4

      FY2011




      GAAP diluted EPS Range

      $0.06-$0.07

      $0.46-$0.47

      Plus



      Amortization of purchased intangibles

      0.04

      0.14

      Stock-based expense

      0.25

      0.84

      Amortization of debt discount

      0.04

      0.18

      Less



      Income tax effect of certain Non-GAAP items

      (0.12)

      (0.44)

      Non-GAAP diluted EPS

      $0.27-$0.28

      $1.18-$1.19







      Shares used in computing diluted net income per share (millions)

      140

      136



      Quarterly Conference Call

      Salesforce.com will host a conference call to discuss its third quarter fiscal year 2011 results at 2:00 p.m. Pacific Time today. A live audio webcast of the conference call, together with detailed financial information, can be accessed through the company's Investor Relations Web site at http://www.salesforce.com/investor.  In addition, an archive of the webcast can be accessed through the same link.  Participants who choose to call in to the conference call can do so by dialing domestically 866-901-SFDC or 866-901-7332 and internationally at +1 706-902-1764.  A replay will be available at 800-642-1687 or +1 706-645-9291, passcode 21460955, until midnight (Eastern Time) December 17, 2010.

      About salesforce.com

      Salesforce.com is the enterprise cloud computing company.  Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:

      • The Sales Cloud, for sales force automation and contact management
      • The Service Cloud, for customer service and support solutions
      • Chatter, for social collaboration
      • The Force.com platform, for custom application development
      • The AppExchange, the world’s leading marketplace for enterprise cloud computing applications

      Salesforce.com offers the fastest path to customer success with cloud computing.  As of October 31, 2010, salesforce.com manages customer information for approximately 87,200 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. 

      Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM.”  For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

      Non-GAAP Financial Measures:  This press release includes information about non-GAAP earnings per share and non-GAAP tax rates (collectively the “non-GAAP financial measures”).  Non-GAAP earnings estimates exclude the impact of the following non-cash items:  stock-based compensation, amortization of purchased intangibles, and the amortization of debt discount on the company’s convertible senior notes, as well as the tax consequences associated with these items.  The purpose of the non-GAAP tax rate is to quantify the excluded tax consequences of the excluded expense items.  These non-GAAP estimates are not measurements of financial performance prepared in accordance with U.S. generally accepted accounting principles.  The method used to produce non-GAAP financial measures is not computed according to GAAP and may differ from the methods used by other companies.  Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company’s consolidated financial statements prepared in accordance with GAAP.

      The primary purpose of these non-GAAP measures is to provide supplemental information that may prove useful to investors who wish to consider the impact of certain non-cash items on the company’s operating performance.  Non-cash stock-based compensation, amortization of acquisition-related intangible assets, and the amortization of debt discount on the company’s convertible senior notes are being excluded from the company’s FY11 financial results because the decisions which gave rise to these expenses were not made to increase revenue in a particular period, but were made for the company’s long-term benefit over multiple periods.  While strategic decisions, such as those to issue stock-based compensation, acquire a company, or issue convertible senior notes, are made to further the company’s long-term strategic objectives and impact the company’s income statement under GAAP measures, these items affect multiple periods and management is not able to change or affect these items in any particular period.  As such, supplementing GAAP disclosure with non-GAAP disclosure using the non-GAAP measures provides management with an additional view of operational performance by excluding expenses that are not directly related to performance in any particular period, and management uses both GAAP and non-GAAP measures when planning, monitoring, and evaluating the company’s performance.

      In addition, the majority of the company’s industry peers report non-GAAP operating results that exclude certain non-cash or non-recurring items.  Management believes that the provision of supplemental non-GAAP information will enable a more complete comparison of the company’s relative performance.  

      Specifically, management is excluding the following items from its non-GAAP EPS for Q3 and its estimated non-GAAP estimates for Q4 and FY2011:

      Stock-Based Expenses:  The company’s compensation strategy is to use stock-based compensation to attract and retain key employees and executives.  It is principally aimed at aligning their interests with those of our stockholders and at long-term employee retention, rather than to motivate or reward operational performance for any particular period.  Thus, stock-based compensation expense varies for reasons that are generally unrelated to operational decisions and performance in any particular period.  



      Amortization of Purchased Intangibles:  The company views amortization of acquisition-related intangible assets, such as the amortization of an acquired company’s research and development efforts, customer lists and customer relationships, as items arising from pre-acquisition activities.  These are costs that are determined at the time of an acquisition.  While it is continually viewed for impairment, amortization of the cost is a static expense, one that are not typically affected by operations during any particular period.




      Amortization of Debt Discount:  Under GAAP, certain convertible debt instruments that may be settled in cash (or other assets) on conversion are required to be separately accounted for as liability (debt) and equity (conversion option) components of the instrument in a manner that reflects the issuer’s non-convertible debt borrowing rate.  Accordingly, for GAAP purposes we are required to recognize imputed interest expense on the company’s $575 million of convertible subordinated notes that were issued in a private placement in January 2010.  The imputed interest rate is approximately 5.9%, while the coupon interest rate is 0.75%.   The difference between the imputed interest expense and the coupon interest expense is excluded from management’s assessment of the company’s operating performance because management believes that this non-cash expense is not indicative of ongoing operating performance.  Management believes that the exclusion of the non-cash interest expense provides investors an enhanced view of the company’s operational performance.



      Income Tax Effects:  The company’s estimated non-GAAP effective tax rate is lower than the estimated GAAP effective tax rate due to the exclusion of the expense items described above.  



      “Safe harbor” statement under the Private Securities Litigation Reform Act of 1995:  This press release contains forward-looking statements about expected GAAP revenue and GAAP and non-GAAP earnings per share for the fourth fiscal quarter of 2011 the full fiscal year, and fiscal year 2012, the company’s expected tax rates, stock-based compensation expenses, amortization expenses, and shares outstanding.  The achievement or success of the matters covered by such forward-looking statements involve risks, uncertainties and assumptions.  If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company’s results could differ materially from the results expressed or implied by the forward-looking statements we make.

      The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in the company’s financial and operating results; rate of growth and anticipated revenue run rate; errors, interruptions or delays in the company’s service or the company’s Web hosting; breaches of the company’s security measures; the financial impact of any future acquisitions; the nature of the company’s business model; the company’s ability to continue to release, and gain customer acceptance of, new and improved versions of the company’s service; successful customer deployment and utilization of the company’s existing and future services; changes in the company’s sales cycle; competition; various financial aspects of the company’s subscription model; unexpected increases in attrition or decreases in new business; the emerging markets in which we operate; unique aspects of entering or expanding in international markets, the company’s ability to hire, retain and motivate  employees and manage the company’s growth; changes in the company’s customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements; unanticipated changes in the company’s effective tax rate; fluctuations in the number of shares we have outstanding and the price of such shares; foreign currency exchange rates; interest rates; the company’s plans to build our new global headquarters in San Francisco, California and general developments in the economy, financial markets, and credit markets.

      Further information on these and other factors that could affect the company’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including the company’s Form 10-Q that will be filed for the quarter ended October 31, 2010 and our Form 10-K filed for the fiscal year ended January 31, 2010.  These documents are available on the SEC Filings section of the Investor Information section of the company’s website at www.salesforce.com/investor.

      Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

      Copyright (c) 2010 salesforce.com, inc.  All rights reserved.  Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks.  Other names used herein may be trademarks of their respective owners.

      salesforce.com, inc.









      Condensed Consolidated Statements of Operations






      (in thousands, except per share data)









      (Unaudited)



































      Three Months Ended October 31,


      Nine Months Ended October 31,






      2010


      2009


      2010


      2009













      Revenues:











      Subscription and support


      $402,948


      $306,870


      $1,122,611


      $882,078


      Professional services and other


      26,139


      23,679


      77,661


      69,456



      Total revenues


      429,087


      330,549


      1,200,272


      951,534













      Cost of revenues (1):










      Subscription and support


      54,089


      40,745


      147,127


      116,744


      Professional services and other


      28,042


      24,825


      84,375


      73,122



      Total cost of revenues


      82,131


      65,570


      231,502


      189,866













      Gross profit



      346,956


      264,979


      968,770


      761,668













      Operating expenses (1):










      Research and development


      47,305


      32,763


      130,357


      95,450


      Marketing and sales


      200,544


      152,166


      558,812


      436,647


      General and administrative


      63,951


      49,909


      181,713


      139,818



      Total operating expenses


      311,800


      234,838


      870,882


      671,915













      Income from operations


      35,156


      30,141


      97,888


      89,753













      Investment income



      11,699


      7,503


      28,309


      19,780

      Interest expense



      (7,374)


      (292)


      (21,619)


      (793)

      Other expense



      (921)


      (336)


      (4,659)


      (1,037)













      Income before provision for income taxes and noncontrolling interest

      38,560


      37,016


      99,919


      107,703













      Provision for income taxes


      (16,192)


      (15,573)


      (41,092)


      (45,426)













      Consolidated net income


      22,368


      21,443


      58,827


      62,277













      Less: Net income attributable to noncontrolling interest

      (1,296)


      (752)


      (5,266)


      (1,952)













      Net income attributable to salesforce.com

      $21,072


      $20,691


      $53,561


      $60,325













      Basic net income per share attributable to salesforce.com common shareholders

      $0.16


      $0.17


      $0.41


      $0.49













      Diluted net income per share attributable to salesforce.com common shareholders

      $0.15


      $0.16


      $0.40


      $0.48













      Shares used in computing basic net income per share

      130,888


      124,561


      129,461


      123,871













      Shares used in computing diluted net income per share

      137,044


      128,596


      135,007


      126,993

























      (1) Amounts include stock-based expenses, as follows:










      Cost of revenues


      $    2,357


      $    2,995


      $       8,617


      $    9,322



      Research and development


      3,976


      2,707


      12,119


      8,741



      Marketing and sales


      11,969


      9,055


      36,496


      28,314



      General and administrative


      7,330


      5,650


      21,483


      16,570



      salesforce.com, inc.









      Condensed Consolidated Statements of Operations

















      As a percentage of total revenues:








      (Unaudited)























      Three Months Ended October 31,


      Nine Months Ended October 31,






      2010


      2009


      2010


      2009

      Revenues:











      Subscription and support


      94%


      93%


      94%


      93%


      Professional services and other

      6


      7


      6


      7



      Total revenues


      100


      100


      100


      100













      Cost of revenues:











      Subscription and support


      13


      12


      12


      12


      Professional services and other

      6


      8


      7


      8



      Total cost of revenues


      19


      20


      19


      20













      Gross profit



      81


      80


      81


      80













      Operating expenses:











      Research and development


      11


      10


      11


      10


      Marketing and sales


      47


      46


      47


      46


      General and administrative


      15


      15


      15


      15



      Total operating expenses


      73


      71


      73


      71













      Income from operations


      8


      9


      8


      9













      Investment income



      3


      2


      2


      2

      Interest expense



      (2)


      0


      (2)


      0

      Other expense



      0


      0


      0


      0













      Income before provision for income taxes and noncontrolling interest

      9


      11


      8


      11













      Provision for income taxes


      (4)


      (5)


      (3)


      (5)













      Consolidated net income


      5


      6


      5


      6













      Less: Net income attributable to noncontrolling interest

      0


      0


      (1)


      0













      Net income attributable to salesforce.com

      5%


      6%


      4%


      6%





































      Stock-based expenses as a percentage of total revenues, as follows:










      Cost of revenues


      - %


      1%


      1%


      1%



      Research and development

      1


      1


      1


      1



      Marketing and sales


      3


      3


      3


      3



      General and administrative

      2


      1


      2


      2



      salesforce.com, inc.







      Condensed Consolidated Balance Sheets





      (in thousands)





















      October 31,



      January 31,






      2010



      2010






      (unaudited)













      Assets








      Current assets:









      Cash and cash equivalents


      $630,303



      $1,011,306


      Short-term marketable securities


      139,545



      230,659


      Accounts receivable, net



      258,764



      320,956


      Deferred commissions



      50,361



      47,388


      Deferred income taxes



      49,620



      40,116


      Prepaid expenses and other current assets

      64,343



      55,734










      Total current assets



      1,192,936



      1,706,159










      Marketable securities, noncurrent


      1,032,592



      485,083

      Fixed assets, net



      116,078



      89,711

      Deferred commissions, noncurrent


      32,856



      28,140

      Deferred income taxes, noncurrent


      30,501



      27,579

      Capitalized software, net



      79,499



      34,809

      Goodwill




      187,038



      48,955

      Other assets, net



      69,194



      39,765










      Total assets




      $2,740,694



      $2,460,201










      Liabilities and stockholders' equity





      Current liabilities:








      Accounts payable



      $23,320



      $14,791


      Accrued expenses and other current liabilities

      287,627



      194,738


      Income taxes payable



      9,644



      8,424


      Deferred revenue



      672,454



      690,177










      Total current liabilities



      993,045



      908,130










      0.75% Convertible senior notes due 2015, net

      466,847



      450,198

      Income taxes payable, noncurrent


      18,284



      17,551

      Long-term lease liabilities and other

      27,949



      13,485

      Deferred revenue, noncurrent

      22,103



      14,171

      Total liabilities




      1,528,228



      1,403,535










      salesforce.com stockholders' equity:







      Common stock



      131



      127


      Additional paid-in capital



      1,041,005



      938,544


      Accumulated other comprehensive gain (loss)

      9,030



      (1,430)


      Retained earnings



      160,122



      106,561












      Total stockholders' equity  controlling interest

      1,210,288



      1,043,802










      Total stockholders' equity noncontrolling interest

      2,178



      12,864










      Total stockholders' equity



      1,212,466



      1,056,666










      Total liabilities and stockholders' equity

      $2,740,694



      $2,460,201



      salesforce.com, inc.











      Condensed Consolidated Statements of Cash Flows








      (in thousands)













      (Unaudited)

























      Three Months Ended October 31,


      Nine Months Ended October 31,







      2010


      2009


      2010


      2009

      Operating activities:











      Consolidated net income




      $            22,368


      $                21,443


      $                58,827


      $                62,277

      Adjustments to reconcile net income to net









      cash provided by operating activities:











      Depreciation and amortization



      19,710


      13,601


      52,008


      37,890


      Amortization of debt discount



      6,655


      0


      17,639


      0


      Amortization of deferred commissions


      19,959


      15,698


      57,554


      45,959


      Expenses related to stock-based awards


      25,632


      20,407


      78,715


      62,947


      Excess tax benefits from employee stock plans


      (14,578)


      (7,401)


      (46,768)


      (32,536)


      Changes in assets and liabilities:












      Accounts receivable, net



      (30,212)


      (22,515)


      67,326


      75,355



      Deferred commissions



      (25,687)


      (18,013)


      (65,243)


      (43,018)



      Prepaid expenses and other current assets

      (16,583)


      (12,892)


      (6,463)


      (14,711)



      Other assets



      (5,263)


      (506)


      (9,405)


      (624)



      Accounts payable



      2,575


      2,228


      6,500


      (762)



      Accrued expenses and other current liabilities

      57,926


      27,045


      95,320


      35,165



      Deferred revenue



      11,538


      (3,575)


      (12,691)


      (48,591)





























      Net cash provided by operating activities

      74,040


      35,520


      293,319


      179,351














      Investing activities:











      Business combinations, net of cash acquired


      (3,834)


      (4,500)


      (155,337)


      (4,500)

      Land activity





      (8,000)


      0


      (8,000)


      0

      Investments in privately-held companies



      (4,000)


      (3,700)


      (6,500)


      (4,400)

      Changes in marketable securities



      280,340


      (41,243)


      (449,633)


      (422,274)

      Capital expenditures




      (20,790)


      (10,389)


      (60,311)


      (42,445)





























      Net cash provided by (used in) investing activities

      243,716


      (59,832)


      (679,781)


      (473,619)














      Financing activities:











      Purchase of subsidiary stock




      (150,970)


      0


      (152,243)


      0

      Proceeds from the exercise of stock options

      44,353


      18,559


      115,996


      32,866

      Excess tax benefits from employee stock plans


      14,578


      7,401


      46,768


      32,536

      Principal payments on capital lease obligations


      (3,116)


      (2,398)


      (7,157)


      (5,904)





























      Net cash provided by (used in) financing activities

      (95,155)


      23,562


      3,364


      59,498














      Effect of exchange rate changes



      (2,223)


      (2,531)


      2,095


      (6,176)














      Net increase (decrease) in cash and









      cash equivalents




      220,378


      (3,281)


      (381,003)


      (240,946)














      Cash and cash equivalents, beginning of period

      409,925


      246,169


      1,011,306


      483,834














      Cash and cash equivalents, end of period


      $          630,303


      $              242,888


      $              630,303


      $              242,888



























      Supplemental cash flow disclosure:









      Cash paid (received) during the period for:











      Interest




      $              1,378


      $                     292


      $                  3,980


      $                     793



      Income taxes, net of tax refunds


      $              4,260


      $                  6,446


      $                   (530)


      $                27,520

      Non-cash financing and investing activities











      Fixed assets acquired under capital leases

      $              6,765


      $                  3,105


      $                12,929


      $                17,897



      salesforce.com, inc.  











      Additional Metrics












      (Unaudited)




































      Oct 31,


      Jul 31,


      Apr 30,


      Jan 31,


      Oct 31,


      Jul 31,






      2010


      2010


      2010


      2010


      2009


      2009

















      Full Time Equivalent Headcount 


      4,758


      4,447


      4,106


      3,969


      3,814


      3,653

































      Financial data (in thousands):































      Cash, cash equivalents and marketable securities



      $1,802,440


      $1,858,928


      $1,901,548


      $1,727,048


      $1,070,092


      $1,030,406


      Deferred revenue, current and noncurrent 


      $694,557


      $683,019


      $664,529


      $704,348


      $545,435


      $549,010


















































      Three Months Ended October 31,


      Nine Months Ended October 31,










      2010


      2009


      2010


      2009





      Revenues by geography
      (in thousands):
















      Americas




      $                             292,540


      $                             232,802


      $                            826,493


      $          679,460






      Europe




      76,464


      60,761


      208,851


      168,355






      Asia Pacific




      60,083


      36,986


      164,928


      103,719


























      $                             429,087


      $                             330,549


      $                         1,200,272


      $          951,534





















      As a percentage of total revenues:





























      Revenues by geography:
















      Americas




      68

      %

      70

      %

      69

      %

      71

      %





      Europe




      18


      18


      17


      18






      Asia Pacific




      14


      12


      14


      11


























      100

      %

      100

      %

      100

      %

      100

      %




































































      Supplemental Revenue Analysis (1)


















      Three Months Ended


      Three Months Ended


      Three Months Ended












      October 31, 2010


      July 31, 2010


      April 30, 2010



































      Revenue constant currency growth rates (as compared to the comparable quarter a year ago)






























      Americas




      26%


      22%


      18%








      Europe




      38%


      30%


      24%








      Asia Pacific




      53%


      53%


      50%








      Total growth




      31%


      26%


      22%























      (1)  We present constant currency information to provide a framework for assessing how our underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted in to United States dollars at the exchange rates in effect at the end of each quarter for  growth rate calculations presented rather than the actual exchange rates in effect during that period.



      Supplemental Cash Flow Information


















      Free cash flow analysis, a non-GAAP measure



      (amounts in thousands)



































      Three Months Ended October 31,


      Nine Months Ended October 31,






      2010


      2009


      2010


      2009



      Operating cash flow



      $                               74,040


      $                               35,520


      $                            293,319


      $          179,351



      GAAP net cash provided by operating activities










      Less:












      Capital expenditures



      (20,790)


      (10,389)


      (60,311)


      (42,445)



      Free cash flow



      $                               53,250


      $                               25,131


      $                            233,008


      $          136,906



      salesforce.com, inc.








      GAAP RESULTS RECONCILED TO NON-GAAP RESULTS








      The following table reflects selected salesforce.com GAAP results reconciled to non-GAAP results

      (amounts in thousands, except per share data)


      (unaudited)



















      Three Months Ended October 31,


      Nine Months Ended October 31,












      2010


      2009


      2010


      2009


      Gross Profit









      GAAP gross profit

      $                  346,956


      $                  264,979


      $                  968,770


      $                  761,668


      Plus:









      Amortization of purchased intangibles (b)

      4,168


      1,968


      9,738


      5,682


      Stock-based expenses (c)

      2,357


      2,995


      8,617


      9,322











      Non-GAAP gross profit

      $                  353,481


      $                  269,942


      $                  987,125


      $                  776,672











      Operating expenses









      GAAP operating expenses

      $                  311,800


      $                  234,838


      $                  870,882


      $                  671,915


      Less:









      Amortization of purchased intangibles (b)

      (1,013)


      (802)


      (3,063)


      (2,445)


      Stock-based expenses (c)

      (23,275)


      (17,412)


      (70,098)


      (53,625)











      Non-GAAP operating expenses

      $                  287,512


      $                  216,624


      $                  797,721


      $                  615,845











      Income from operations









      GAAP income from operations

      $                    35,156


      $                    30,141


      $                    97,888


      $                    89,753


      Plus:









      Amortization of purchased intangibles (b)

      5,181


      2,770


      12,801


      8,127


      Stock-based expenses (c)

      25,632


      20,407


      78,715


      62,947











      Non-GAAP income from operations

      $                    65,969


      $                    53,318


      $                  189,404


      $                  160,827











      Non-operating income (a)









      GAAP non-operating income

      $                      3,404


      $                      6,875


      $                      2,031


      $                    17,950


      Plus:  Amortization of debt discount

      5,665


      0


      16,649


      0











      Non-GAAP non-operating income

      $                      9,069


      $                      6,875


      $                    18,680


      $                    17,950











      Net income attributable to salesforce.com









      GAAP net income attributable to salesforce.com

      $                    21,072


      $                    20,691


      $                    53,561


      $                    60,325


      Plus:









      Amortization of purchased intangibles

      5,181


      2,770


      12,801


      8,127


      Stock-based expenses

      25,632


      20,407


      78,715


      62,947


      Amortization of debt discount

      5,665


      0


      16,649


      0


      Less:









      Income tax effect of Non-GAAP items

      (13,197)


      (8,105)


      (38,690)


      (23,868)


      Non-GAAP net income attributable to salesforce.com

      $                    44,353


      $                    35,763


      $                  123,036


      $                  107,531











      Diluted earnings per share









      GAAP diluted earnings per share

      $                        0.15


      $    0.16


      $                        0.40


      $    0.48


      Plus:









      Amortization of purchased intangibles

      0.04


      0.02


      0.09


      0.06


      Stock-based expenses

      0.19


      0.16


      0.58


      0.50


      Amortization of debt discount

      0.04


      0


      0.12


      0


      Less:









      Income tax effect of  Non-GAAP items

      (0.10)


      (0.06)


      (0.28)


      (0.19)


      Non-GAAP diluted earnings per share attributable to salesforce.com

      $                        0.32


      $                        0.28


      $                        0.91


      $                        0.85











      Shares used in computing diluted net income per share

      137,044


      128,596


      135,007


      126,993



















      a)    Non-operating income consists of investment income, interest expense and other expense  



      b)  Amortization of purchased intangibles were as follows:  



      Three Months Ended October 31,


      Nine Months Ended October 31,



      2010


      2009


      2010


      2009











      Cost of revenues

      $                      4,168


      $                      1,968


      $                      9,738


      $                      5,682


      Marketing and sales

      1,013


      802


      3,063


      2,445



      $                      5,181


      $                      2,770


      $                    12,801


      $                      8,127



















      c)   Stock-based expenses were as follows:  



      Three Months Ended October 31,


      Nine Months Ended October 31,



      2010


      2009


      2010


      2009











      Cost of revenues

      $                      2,357


      $                      2,995


      $                      8,617


      $                      9,322


      Research and development

      3,976


      2,707


      12,119


      8,741


      Marketing and sales

      11,969


      9,055


      36,496


      28,314


      General and administrative

      7,330


      5,650


      21,483


      16,570



      $                    25,632


      $                    20,407


      $                    78,715


      $                    62,947



      salesforce.com, inc. 

      COMPUTATION OF BASIC AND DILUTED GAAP AND NON-GAAP NET INCOME PER SHARE

      The following reflects the calculation of Basic and Diluted Net Income Per Share

      (amounts in thousands, except per share data)



      Three Months Ended October 31,


      Nine  Months Ended October 31,



      2010

      2009


      2010

      2009









      GAAP Basic Net Income Per Share














      Net income attributable to salesforce.com

      $                         21,072

      $                             20,691


      $                             53,561

      $                             60,325









      Basic net income per share attributable to salesforce.com common stockholders

      0.16

      0.17


      0.41

      0.49









      Shares used in computing basic net income per share attributable to salesforce.com common stockholders

      130,888

      124,561


      129,461

      123,871
























      Three Months Ended October 31,


      Nine  Months Ended October 31,



      2010

      2009


      2010

      2009









      Non-GAAP Basic Net Income Per Share














      Non-GAAP net income attributable to salesforce.com

      $                         44,353

      $                             35,763


      $                           123,036

      $                           107,531









      Basic Non-GAAP net income per share attributable to salesforce.com common stockholders

      0.34

      0.29


      0.95

      0.87









      Shares used in computing basic net income per share attributable to salesforce.com common stockholders

      130,888

      124,561


      129,461

      123,871
























      Three Months Ended October 31,


      Nine  Months Ended October 31,



      2010

      2009


      2010

      2009









      GAAP Diluted Net Income Per Share














      Net income attributable to salesforce.com

      $                         21,072

      $                             20,691


      $                             53,561

      $                             60,325









      Diluted net income per share attributable to salesforce.com common stockholders

      0.15

      0.16


      0.40

      0.48









      Shares used in computing diluted net income per share attributable to salesforce.com common stockholders

      137,044

      128,596


      135,007

      126,993
























      Three Months Ended October 31,


      Nine  Months Ended October 31,



      2010

      2009


      2010

      2009









      Non-GAAP Diluted Net Income Per Share














      Non-GAAP net  income attributable to salesforce.com

      $                         44,353

      $                             35,763


      $                           123,036

      $                           107,531









      Diluted  Non-GAAP net income per share attributable to salesforce.com common stockholders

      0.32

                                      0.28


      0.91

      0.85









      Shares used in computing diluted net income per share attributable to salesforce.com common stockholders

      137,044

      128,596


      135,007

      126,993



      SOURCE salesforce.com, inc.

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