ALEXANDRIA, Va., Jan. 4, 2011 /PRNewswire-USNewswire/ -- The Society of Consumer Affairs Professionals (SOCAP International) announced today the new members of its 2011 Board of Directors.
The 2011 Board Officers whose terms are effective January 1 are:
Chairman of the Board– Cheryl Duwve, Vice President, Customer Support, Roche Diagnostics
Chairman-Elect – Jeffrey Hagen, Director, Consumer Affairs, General Mills, Inc.
Vice Chairman –Linnea Johnson, Director, Consumer Services, Unilever
Treasurer – BJ McDonald, Managing Director, Reservations & Customer Care, Continental Airlines
Secretary – Kim McMiller, Associate Director, Global Consumer Relations, Kraft Foods
In addition, SOCAP welcomes four new directors to its Board:
Frank Eliason, Senior Vice President, Social Media, Citibank
Mark Hamilton, Vice President, Business Development, AFFINA LLC
Helen Horsham-Bertels, Director, Consumer Affairs, Starwood Hotels and Resorts
Christopher Irving, Assistant Vice President, Consumer, Government & Legal Affairs, Publishers Clearing House
Iasha Rivers, Director, External Affairs, Macy's/Federated Department Stores
"SOCAP is honored to have this exceptional group of leaders on our 2011 Board of Directors," said Matthew D'Uva, SOCAP's President and Chief Executive Officer. "The wealth of customer relationship expertise these leaders bring to our Board, along with their strong leadership and strategic vision, will allow SOCAP to further grow our membership as well as strengthen and enhance our products and services.
The Board Officers were approved at SOCAP's Annual Business Meeting during the Association's 2010 Annual Conference in San Francisco, CA.
The above will join current Board members including:
Lorraine Avery, Senior Vice President & Director of Customer Services, Associated Bank
Susan Baranowsky, Director, Consumer Affairs, Campbell Soup Company
Michael Biondo, Vice President, Customer Operations, Thumbplay
Michael D'Alesandro, Vice President, Executive Operations/Chief of Staff, Consumers Union/Consumer Reports
Leo Dodds, Director, Business Performance, Johnson & Johnson
Celine Dumais, Director, Consumer Care Center, L'Oreal Canada
Michael Neeson, Senior Contact Services Manager, Andersen Windows, Inc.
Patrick O'Shea, Senior Vice President, Customer Contact Center, Comerica Bank
Marie Shubin, Director, Global Consumer Relations, E&J Gallo Winery
Karen Vaughn, Vice President, Call Center Management, Guthy-Renker
Rita Wood, President/CEO, Network Direct
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations.
SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer care experts across the globe. Visit www.socap.org for complete SOCAP information.
CONTACT: Marjorie Bynum, Sr. Director, Education & Communications, +1-703-519-3700, ext. 13; email@example.com
SOURCE SOCAP International