SAN FRANCISCO, Oct. 7, 2015 /PRNewswire/ -- Talkdesk, a cloud-based call center software provider growing 10x year-over-year, announced today a $6M extension round of the Series A with strategic investment led by Salesforce Ventures and participation from Talkdesk's existing investors, DFJ and Storm Ventures. Talkdesk will use these new funds to expand its engineering, product and sales teams. With this latest round of funding added to the Series A, Talkdesk has raised a total of $21M in this round.
Talkdesk has developed a cloud-based call center software solution that offers an entirely new alternative to a market dominated by decades-old technology—enabling nimble companies to deploy a robust call center software solution in minutes.
Over the last twelve months, Talkdesk has seen tremendous growth. The company has increased its revenue 10x year-over-year and is continually adding to its impressive roster of customers including Box, Anki, DoorDash, Whistle, Audibene and Edmunds.com. With more than 100 employees, Talkdesk recently moved its headquarters to a 14,000 square foot office in San Francisco's SOMA and has expanded its office in Lisbon, Portugal. Talkdesk's momentum is fueled by a wholesale shift from on-premise applications to the cloud and a resurgence in customer-centric call centers—the result of rising consumer expectations for immediate service.
Talkdesk and Salesforce Integration
"As our largest integration partner and a leader in SaaS, we see a lot of synergies between Talkdesk and Salesforce. We are excited that Salesforce Ventures has made a strategic investment in Talkdesk and are looking forward to working together to help deliver our vision for a more progressive call center software solution," said Talkdesk Cofounder and CEO, Tiago Paiva. "We are seeing incredible demand for our unique cloud-based call center software solution around the world and continue to innovate our product in our drive to transform the stagnant $20B call center software market."
One of Talkdesk's most significant innovations is deep integrations with CRM tools. Talkdesk offers two ways to integrate with Salesforce. Customers using the Talkdesk application can integrate it with Salesforce with one click, and then all Salesforce contacts, opportunities, cases, etc. will synchronize with Talkdesk. Agents can then create opportunities, cases, events, tasks and more in Salesforce from the Talkdesk interface. With the Talkdesk CTI Integration within Salesforce, teams can benefit from robust call center software functionality, directly from the Salesforce interface. This functionality helps teams streamline workflow, optimize productivity and enhance agent capabilities.
"At Chloe + Isabel, we chose Talkdesk as a solution for both sales and support" said Chad Boonsupa, Sr. Director of Customer Experience at Chloe and Isabel, a leading online fashion and jewelry brand. "Talkdesk's CTI and deep integration with Salesforce will enable us to provide a great customer experience which results in higher customer satisfaction while streamlining the agent experience across our enterprise. The intuitive platform and easy setup process were big factors in our choosing Talkdesk over competitors."
Talkdesk is an easy-to-use, cloud-based call center software solution that helps businesses improve customer interactions, while simultaneously reducing costs. Unlike other call center software solutions, Talkdesk requires no phones, hardware, coding or downloads - all that is needed is a computer and an Internet connection. With Talkdesk, companies can have a call center up-and-running in minutes and have access to robust call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web-based interface. Talkdesk integrates with leading CRM systems including Salesforce, Desk.com, Zendesk, Zoho, Shopify, Infusionsoft and LiveChat to deliver the real-time customer information agents need to improve customer interactions. For more information, visit www.talkdesk.com.
Salesforce Ventures—Salesforce's corporate investment group—invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world's largest cloud ecosystem and the guidance of Salesforce's innovators and executives. With Salesforce Ventures, portfolio companies can also leverage the expertise of the Salesforce Foundation to incorporate its 1-1-1 model of integrated philanthropy to make giving back part of their business model. Salesforce has invested in more than 150 enterprise cloud startups since 2009. For more information, please visit www.salesforce.com/ventures.
Black Swans Media