ViewSonic Cuts Costs, Enjoys Superior Customer Support With Virtela Global Managed Network Services

DENVER, March 30 /PRNewswire/ --

Key Enterprise Benefits:

• Derive more value out of every network dollar invested
• Exceptional customer service that goes "above and beyond" the call of duty
• Superior network and application uptime enhances end user experience worldwide

Virtela, the world's largest independent managed network services company, today announced that ViewSonic® Corp. has chosen Virtela to provide and manage its global enterprise network.  By migrating to Virtela, ViewSonic has cut $500,000 from its annual network costs while gaining superior customer service.  ViewSonic is a leading global provider of visual display, computing and digital content solutions, including LCD TVs and computer monitors, digital photo frames, digital signage displays and media players.

Lowering costs and improving quality of service were the major drivers leading ViewSonic to explore options for a new network service provider.  Despite the premium rates of its previous provider, ViewSonic did not receive the quality of service it deserved, according to Martin Ronquillo, network systems manager for ViewSonic.

"From a business perspective, we really needed to find a more cost-effective way to get the high level of performance and uptime our global users need," Ronquillo said. "We spoke with a number of Virtela customers who validated that Virtela delivers not only on cost savings, but also on customer service and technology foresight. We've not been disappointed; Virtela continues to meet or surpass all of our requirements."

Virtela provides ViewSonic with a high-performance MPLS network spanning North America, Europe and Asia. The network supports ViewSonic's critical applications, including Oracle ERP and Citrix XenApp for remote users, delivering the uptime and responsiveness end users require for optimal productivity. Virtela's service delivery was on or ahead of schedule, implementing ViewSonic's worldwide network in less than 60 days.

"Virtela's customer service has far exceeded our expectations," Ronquillo added. "For example, we moved to a new office in London and the local service provider we had contracted with before Virtela was not able to bring up service in time. Even though it wasn't their responsibility, Virtela stepped in and rerouted our network traffic so our users weren't left stranded. Moreover, the Virtela team consistently communicates with us. With most providers, you don't hear from them after the network is brought up. Virtela checks in regularly to see if there's anything we need."

Unique among network service providers, Virtela intelligently routes customer traffic over its multi-carrier Global Service Fabric(SM), which aggregates and integrates the best local, regional and global networks to offer unparalleled resilience and geographic reach. In addition to MPLS, Virtela offers an extensive portfolio of managed services – including IP network, security, remote access, device monitoring and management, and application acceleration. Virtela's carrier- and vendor-agnostic approach allows customers to leverage the best-of-breed network services that meet their specific needs.

"As globalization becomes more mainstream, Virtela's value proposition has grown even stronger by consistently delivering the highest quality worldwide network at an attractive price backed by superior support," said Vab Goel, Virtela CEO and partner at Norwest Venture Partners.  "The ViewSonic brand is known for quality, performance and value. Virtela is passionate about delivering those same benefits to every one of our customers, combined with continual innovation that enhances their competitive edge."

About Virtela

Virtela, the world's largest independent managed services company, offers award-winning managed services including MPLS and IP-based Virtual Private Networks (VPNs), Security, Remote Access, and WAN/LAN Device Monitoring and Management, to some of the most competitive multinational companies in the world. Offering services in 190 countries, Virtela integrates and manages best-of-breed service providers through partnerships with 500+ carriers, to address the unique needs of its customers.

Virtela is headquartered in Denver, Colorado, with Global Network Operations Centers in Denver, Mumbai, India and Manila, Philippines. For more information, please call +1 (720) 475-4000 or visit www.virtela.net.

About ViewSonic

ViewSonic® Corporation is a leading global provider of visual display products. ViewSonic develops, markets and supports a broad range of innovative products, including LCD TVs, computers, LCD monitors, projectors, digital photo frames and digital signage displays and media players. For further information, please contact ViewSonic Corporation at 800.888.8583 or 909.444.8888; or visit http://www.viewsonic.com/.

SOURCE Virtela