CALGARY, Alberta, April 11, 2017 /PRNewswire/ -- viiz communications, the leader in platform services for the telecommunications industry, announced today that it has acquired the directory assistance and operator services business from Spoken Communications. This acquisition solidifies viiz as one of the fastest growing firms in this segment.
"viiz is excited to add the Spoken directory and operator services customers to our existing customer base of telecommunications carriers. viiz is active in research and development in the telecommunications voice space and provides platform solutions and end-to-end outsourced solutions", said James MacKenzie, CEO of viiz.
"We have grown our directory services business for many years," said Mohamad Afshar, CEO and President of Spoken. "viiz has been a key partner for us in this area and, as Spoken continues to focus more on transforming customer experience, it is logical that we transition the business to them so they can provide the attention it deserves."
viiz serves over 1,200 communications providers and enterprise customers with outsourced, on-premise, cloud and hybrid solutions. viiz provides VoIP communications solutions to consumers and businesses as well as technology and software solutions to the enterprise marketplace. The viiz call center provides operator services, directory assistance and customer care support. viiz consists of a team of experienced business professionals dedicated to customer service excellence. viiz provides solutions with a smile!
To learn more, please visit www.viiz.com.
About Spoken Communications
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by hundreds of major brands, Spoken ConversationCenter, Contact Center as a Service platform provides a set of AI enabled conversational services delivered from a globally available cloud-first platform that contact centers use to analyze, learn from and respond to customer conversations. Spoken is an innovator in conversational technologies with more than 170 patents. Founded in 2005, Spoken is headquartered in Seattle, Washington, and is one of the fastest growing technology companies in the Pacific Northwest. To learn more, please visit www.spoken.com.
Spoken Communications is a registered trademark of Spoken Communications. Spoken Conversation Center is a trademark of Spoken Communications. All other trademarks are the property of their respective owners.
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SOURCE viiz communications