VIZIO Receives "Highest In Customer Satisfaction With HDTVs" Ranking From J.D. Power and Associates
- Six-factor evaluation includes high marks in performance, reliability and ease of operating
IRVINE, Calif., Sept. 19, 2012 /PRNewswire/ -- VIZIO received J.D. Power and Associates' "Highest in Customer Satisfaction with HDTVs" ranking, further enforcing the brand's strong mission to provide customers with unparalleled, quality technology and best-in-class support. In J.D. Power and Associates' 2012 HDTV Satisfaction ReportSM, VIZIO solidified the award by ranking highest across six factors including performance and reliability, ease of operating, competitiveness of the price paid, styling and appearance, variety of features and warranty.
Founded on the principal that consumers deserve to own best-in-class technology, VIZIO first emerged on the HDTV scene in 2002. As a relative newcomer to the consumer electronics category, VIZIO has spent the past 10 years providing consumers across America with advanced technology, superior performance and new innovations at unmatched values.
"We're thrilled to add such a well-respected award to our accolades," said Matt McRae , Chief Technology Officer. "The 'Highest in Customer Satisfaction in HDTVs' ranking from J.D. Power and Associates is a demonstration of the superior HDTVs that put us on the map. We're excited to continue developing products that place the latest quality technologies in consumers' hands."
VIZIO is confident that the company's award-winning*, US-based Dakota Dunes, S.D. Contact Center has played a large role in the brand's customer satisfaction success. Staffed by experienced agents, the Dakota Dunes Contact Center is focused on helping users better understand their technology and troubleshoot solutions when necessary. The center takes calls and facilitates online customer chats regarding anything from HDTVs, accessories and general questions to technical inquiries surrounding VIZIO's Blu-ray players, PCs and Theater 3D™ technology.
Getting its start in the HDTV category, VIZIO has expanded over the years to provide consumers with additional product line-ups. Most recently, the brand has grown to offer a line of personal computers highlighted by the VIZIO Thin + Light, All-in-One and notebook, as well as the VIZIO Co-Star, a stream player with Google TV, allowing consumers to transform their standard HDTVs into smart TVs.
"The award from J.D. Power and Associates motivates us to exceed consumer expectations and to continue offering high-quality products people are proud to show off," said Rob Brinkman , Chief Administrative Officer. "Achieving high marks in performance, reliability and ease of operating really speaks to VIZIO's commitment to delivering a quality entertainment experience not only through great products, but a knowledgeable customer service team as well."
To learn more about VIZIO HDTVs visit www.VIZIO.com.
VIZIO, Inc., is headquartered in Irvine, California. In Q2 2007, VIZIO skyrocketed to the top by becoming the #1 shipping brand of flat panel HDTVs in North America and in Q3 2007 became the first American brand in over a decade to lead in U.S. LCD HDTV shipments. Since 2007 VIZIO LCD HDTV shipments remain in the top ranks in the U.S. and were #1 for the total year in 2009 and 2010. VIZIO is committed to bringing feature-rich consumer electronics to market at a value through practical innovation. VIZIO offers a broad range of award winning consumer electronics. VIZIO's products are found at Costco Wholesale, Sam's Club, Walmart, Target, BJ's Wholesale, and other retailers nationwide along with authorized online partners. VIZIO has won numerous awards including a #1 ranking in the Inc. 500 for Top Companies in Computers and Electronics, Fast Company's 6th Most Innovative CE Company of 2009, and made the lists of Ad Age's Hottest Brands, CNET's Editor's Choice, CNET Best of CES 2011 - Television, IGN Best of CES - Television, Bluetooth.org Best of CES, Good Housekeeping's Best Big-Screens, PC World's Best Buy, Popular Mechanics Editor's Choice and OC Metro's 10 Most Trustworthy Brands among many other prestigious honors. For more information, please call 888-VIZIOCE or visit on the web at www.VIZIO.com.
© 2012 VIZIO, Inc. The V, VIZIO, VIZIO Internet Apps, Theater 3D, CinemaWide HDTV, Full Array TruLED, Edge Lit Razor LED, 240Hz SPS, 480Hz SPS, Entertainment Freedom and Entertainment Freedom for All, and all names, logos and phrase are registered or unregistered trademarks of VIZIO, Inc. All other trademarks are the property of their respective owners. All rights reserved.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
* The Stevie Awards for Sales & Customer Service, VIZIO Awards:
- Contact Center of the Year – Silver Stevie Winner
- Best Use of Technology in Customer Service – Bronze Stevie Winner
- Young Customer Service Professional of the Year, Sabrina "Anna" Van Gilder – Bronze Stevie Winner
- Customer Service Team of the Year – Recovery Situation – Bronze Stevie Winner
SOURCE VIZIO, Inc.
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