WINDSOR, Conn., March 17, 2016 /PRNewswire/ -- Voya Financial, Inc. (NYSE: VOYA), announced today that DALBAR, Inc., an independent research firm that evaluates, audits and rates the business practices of financial institutions, has recognized Voya's Retirement and Investment Management businesses for their communications excellence and superior commitment to serving customers by awarding the company four separate DALBAR awards.
"Voya knocked it out of the park for their contact center service to mutual fund investors, the quality of their retirement plan website for participants and their investor financial statements," said Kathleen Whalen, managing director at DALBAR. "Voya's mobile app is also impressive — it provides customers with on-the-go access to their retirement account and the ability to make contribution changes right from their phone. The addition of the myOrangeMoney® retirement income planning capabilities makes it an even more compelling customer experience. Voya clearly has an institutional commitment to providing a superior standard of care across all of their channels of communication. They understand that with all else being equal, quality care is a powerful differentiator in a very crowded marketplace."
Voya was recognized by DALBAR in the following categories:
- Voya's participant website was awarded the 2015 DALBAR Seal of Communications Excellence for financial services communications — marking the fifth year in a row Voya earned this honor. The site was designated as "excellent" in each quarter of 2015, underscoring the positive impact the myOrangeMoney® interactive experience is having on participant engagement.
- Voya's Retirement Mobile App won the 2015 DALBAR Seal of Communications Excellence for the first time, closely following the addition of the company's myOrangeMoney® capabilities into the mobile app.
- Voya Investment Management won in two categories: 1) DALBAR Seal of Communications Excellence for its investor financial statements; and 2) DALBAR Mutual Fund Service Award for quality services provided by its contact center to mutual fund investors.
"We are honored to receive these prestigious awards from DALBAR," said Christine Lange, head of Retirement Digital Solutions. "These recognitions acknowledge not only the communications platforms and capabilities themselves, but more importantly they reinforce the passion and commitment of our talented Voya employees who worked so diligently to ensure these resources create an effective, positive experience." "I am very proud of the progress we have made on improving the customer experience for our mutual fund investors by providing statements that help them understand their fund investments and transactions and having a call center that is responsive to our customers' needs," said Mike Roland, Voya Investment Management managing director and COO of the Mutual Fund Platform. "It is great to have a leading third-party organization like DALBAR recognize our commitment to excellence in these areas." As an industry leader and advocate for greater retirement readiness, Voya Financial is committed to delivering on its vision to be America's Retirement Company™ and its mission to make a secure financial future possible — one person, one family, one institution at a time.
Media Contact: Bill Sutton Voya Financial Office: (860) 580-2626 Cell: (315) 373-9685 William.Sutton@voya.com
About Voya Financial® Voya Financial, Inc. (NYSE: VOYA), helps Americans plan, invest and protect their savings — to get ready to retire better. Serving the financial needs of approximately 13 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $11 billion in revenue in 2015. The company had $452 billion in total assets under management and administration as of Dec. 31, 2015. With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya's vision is to be America's Retirement Company™. The company is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible — Voya has been recognized as one of the 2016 World's Most Ethical Companies® by the Ethisphere Institute, and as one of the Top Green Companies in the U.S., by Newsweek magazine. For more information, visit voya.com or view the company's 2014 annual report. Follow Voya Financial on Facebook and Twitter @Voya.
About DALBAR DALBAR, Inc., is the financial community's leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations of insurance companies, investment companies, registered investment advisers, broker-dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as the marks of excellence in the financial community.
SOURCE Voya Financial, Inc.