HEMEL HEMPSTEAD, England, April 21, 2011 /PRNewswire/ -- Warner Leisure Hotels has been named the UK's favourite short-break chain hotel according to a poll of Which? Travel readers and has been named the Which? Recommended Provider of UK Hotels.
Warner Leisure Hotels topped the table which included Hilton, MacDonald and Premier Inn, scoring an outstanding 76% for customer satisfaction and likelihood to recommend.
Which? Travel readers particularly appreciated the good customer service they received when staying at one of the chain's thirteen UK hotels, giving Warner Leisure Hotels an overall score of four out of five stars.
Exclusively for adults, Warner Leisure Hotels enjoys an occupancy rate of over 90% throughout the year across its portfolio of 13 properties.
Jim Forward, managing director of Warner Leisure Hotels said: "We're really proud to have been given such fantastic scores by the Which? Travel readers and are grateful for this tremendous accolade. Each year we receive around half a million guests so it's brilliant to have been recognised for our outstanding customer service, as it is something that is very important us.
"With more and more people choosing UK breaks and rediscovering Britain we're expecting an increase in the number of guests we receive this year - with this survey in mind we plan to keep working hard to make sure they stay completely satisfied with the service we offer."
Notes to Editors:
The Which? research asked readers to rate hotels on three criteria: cleanliness, customer service and value-for-money. The results for the three categories were then compared with average prices for room-only and bed and breakfast, to create a percentage score.
About Warner Leisure Hotels:
Exclusively for adults, Warner Leisure Hotels enjoys an occupancy rate of 90% across its portfolio of 13 properties in the UK. Warner Leisure Hotels offers a wide choice and style of accommodation, each with its own personality. Renowned for its weekend breaks, the chain is also known for its wide range of Experience breaks, offering more than 400 additional activities and UK short breaks, from hot air balloon trips and antiques with TV's Eric Knowles to painting and writing, plus a variety of learn to dance breaks at all levels.
The group currently receives around half a million guests annually but is expecting even more this year as many people are choosing UK breaks and rediscovering beautiful Britain.
Warner Leisure Hotels
1 Park Lane
020 7492 0977
SOURCE Warner Leisure Hotels