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Feb 02, 2026, 00:00 ET JJG Aero obtient un financement de série B de 30 millions de dollars auprès de Norwest
initiatives stratégiques. Ce tour de table porte le total des fonds levés à 42 millions de dollars et comprend la série A de 12 millions de dollars menée par CX Partners en avril 2024.
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Jan 29, 2026, 09:30 ET Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach
Emplifi, a leading CX and social media marketing platform, today announced record growth in customer engagement, AI adoption, and social data expansion across its unified
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Jan 29, 2026, 09:00 ET Lorikeet Launches Coach: The First AI That Tells You Why Your Support Metrics Move--And Fixes the Problem
automated QA and topic analysis capabilities."Our CX and Product teams needed deeper systematic support insights, but between inconsistent tagging and PII restrictions in Zendesk, we couldn't deliver reliable analysis," said Dan Marshall, CX Operations Lead at HotDoc. "Coach's combination of automated
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Jan 29, 2026, 09:00 ET Winners Announced in 20th Annual Stevie® Awards for Sales & Customer Service
categories for SOCAP International will be announced in April. SOCAP International is the nation's leading membership community for customer care and CX professionals.Five winners of Grand Stevie Award trophies, for the five most-honored organizations in the competition, will be announced the week
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Jan 28, 2026, 02:20 ET Movate and Krisp Announce Strategic Partnership to Transform Global CX Delivery with AI-Powered Voice Solutions
partnership with Krisp.ai strengthens Movate's commitment to reimagining global CX operations by bringing next-generation voice AI solutions directly into the core of our CX offerings," said Mandeep Kwatra - Practice Head for CX Transformation at Movate. "Enterprises are looking for more than
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Jan 27, 2026, 09:00 ET Authenticom Group Reveals DXM, Unifying Automotive Data and CX into a Single Source of Truth at NADA Show 2026
Built on Authenticom's industry-leading data syndication, movement, and hygiene across the automotive vertical—and strengthened by its CX acquisition—DXM establishes a new execution category that gives automotive companies a single pane of glass for every customer.Speaking to the
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Jan 23, 2026, 11:51 ET Ace Hardware and Menards Deliver the Best DIYers' Customer Experience in 2025 Market Force Study
2025 Home Improvement Retail Benchmark Study, Ace Hardware and Menards earned the highest Customer Experience (CX) scores in the category, outperforming national big box competitors on the factors most tied to loyalty: helpful staff, store ease, and trust. While
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Jan 22, 2026, 09:00 ET TP has been recognized with Frost & Sullivan's Technology Innovation Leadership Recognition in the Global BPO AI Industry
TP is recognized for its customer-centric innovation, operational excellence, and scalable technology that redefine the future of BPO CX outsourcing.SAN ANTONIO, Jan. 22, 2026 /PRNewswire/ -- Based on its
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Jan 22, 2026, 09:00 ET TP has been recognized with Frost & Sullivan's Technology Innovation Leadership Recognition in the Global BPO AI Industry
TP is recognized for its customer-centric innovation, operational excellence, and scalable technology that redefine the future of BPO CX outsourcing.SAN ANTONIO, Jan. 22, 2026 /PRNewswire/ -- Based on its
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Jan 22, 2026, 08:10 ET Healthcare Triangle, Inc. Signs Definitive Agreement with Teyame AI LLC which is forecasted to generate $38M in incremental NTM Revenue and incremental NTM EBITDA of $5M in addition to expanding its SaaS Footprint in Europe and Latin America
Mediacion SL, companies incorporated in Spain ("Assets"), which are run together as a Spain-based leader in AI-powered omnichannel customer experience (CX) solutions. This acquisition would position the Company as a global force in AI-powered customer and patient engagement. The proposed transaction
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Jan 22, 2026, 00:01 ET U.S. News Unveils the 2026 Best Cars for the Money Awards
Mazda CX-90 PHEV secured Best Midsize Plug-In Hybrid SUV for the Money, standing out for its strong value alongside a refined cabin and efficient electric
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Jan 21, 2026, 17:51 ET CASE Comes to CONEXPO 2026 With Big Lineup of New Machines and Technology So Crews Can Be Ready for Anything
backfill exactly to spec.Joining the E Series family of full-sized excavators, the new CASE CX145E SR and CX255E SR short radius models will be on display alongside the previously upgraded CX220E and CX380E excavators. These machines include the new CASE Assist and Payload controls, providing features
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Jan 21, 2026, 15:59 ET Persistent meldet für das dritte Quartal des Geschäftsjahres 2026 einen Umsatz von 422,5 Millionen US-Dollar mit einem Wachstum von 17,3 % gegenüber dem Vorjahr
seiner Kunden. Persistent bietet eine umfassende Dienstleistungspalette, darunter Softwareentwicklung, Produktentwicklung, Daten und Analysen, CX-Transformation, Cloud Computing sowie intelligente Automatisierung. Das Unternehmen ist Teil des MSCI India Index und in wichtigen Indizes der National Stock
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Jan 21, 2026, 14:02 ET Auction Direct USA of Raleigh Highlights Availability of Some of the Safest Used Small SUVs on the Market
safety reputation, the Kia Sportage stands out as a practical compact SUV offering everyday usability and advanced safety features.Mazda CX-30 and Mazda CX-50Mazda earns multiple spots on the IIHS list with these two models. Both offer responsive handling, thoughtful design, and strong safety
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Jan 21, 2026, 10:57 ET Mazda 2026 CX-5: La seguridad avanzada se une a la confianza cotidiana
pública", señaló Morrison.El nuevo CX-5 también incluye mejoras como una cámara de estacionamiento de 360 grados mejorada, un rendimiento más suave del control de crucero por radar y el nuevo asistente de cambio de carril. Mediante estas actualizaciones, el CX-5 continúa con la misión de Mazda de ayudar
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Jan 21, 2026, 09:30 ET Republica Havas Health and Havas CX Cross-Cultural Offering Unveils 2026 Health Research
with Republica Havas," added David Shulman, Global CEO of Havas CX. "Customer experience is rooted in a deep understanding of people – not just as consumers, but as individuals shaped by culture, context, and community. Our cross-cultural CX practice is built on the belief that meaningful experiences must
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Jan 20, 2026, 12:49 ET Mazda 2026 CX-5: Advanced Safety Meets Everyday Confidence
everyone they share the road with," said Morrison.The new CX-5 also includes improvements such as an enhanced 360-degree parking camera, smoother radar cruise control performance, and the new Lane Change Assist. With these updates, the CX-5 continues Mazda's mission to help reduce accidents, minimize
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Jan 20, 2026, 12:06 ET Persistent Reports $422.5M Revenue in Q3 FY26 with 17.3% Y-o-Y Growth
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Jan 20, 2026, 12:02 ET Persistent Reports $422.5M Revenue in Q3 FY26 with 17.3% Y-o-Y Growth
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
More news about: Persistent Systems
Jan 20, 2026, 10:00 ET Atento y Omilia, líderes en CX, se alían para liderar la próxima ola de innovación en IA conversacional
escalar agentes virtuales más autónomos, inteligentes y orientados a resultados para nuestros clientes"."Atento combina una profunda experiencia en CX y BTO con una sólida ambición de innovación", señala Dimitris Vassos, CEO y cofundador de Omilia. "Juntos, apoyamos la ambición de Atento de llevar el
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Jan 20, 2026, 09:15 ET Havas CX 2025 X INDEX Report Reveals Growing Gap Between Brand Promises and Customer Reality
criteria, with results analyzed using hierarchical linear regression and feature selection models to pinpoint the most impactful CX drivers. About Havas CXHavas CX is a global network dedicated to delivering meaningful experiences across the entire customer journey. It brings together more
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Jan 20, 2026, 09:00 ET CX Industry Leader Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
"Omilia's technology enables us to scale more autonomous, intelligent and outcome-driven virtual agents for our clients.""Atento brings deep CX and BTO expertise together with a strong ambition for innovation," said Dimitris Vassos, CEO and co-founder of Omilia. "Together, we support Atento's
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Jan 20, 2026, 08:26 ET Líderes da indústria de CX, Atento e Omilia, estabelecem parceria estratégica para liderar a próxima onda de inovação em IA conversacional
experiência do cliente e transformação de negócios (CXM/BTO) e líder do setor, anunciou hoje uma aliança estratégica com a Omilia, líder global em soluções de CX com aplicação de Agentic AI, para fortalecer as suas capacidades em IA Conversacional, ampliando ainda mais seu portfólio de produtos e serviços de customer
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Jan 19, 2026, 03:00 ET Middle East Businesses Move Rapidly on AI, Turning Attention to Delivery and Impact, Adobe Research Reveals
into everyday execution.Close the gap between CX confidence and measurable ROI: Many leaders express confidence in their CX capabilities, with 85% of brands saying they are 'good' or 'excellent' at delivering personalised, unified CX. However, execution challenges remain significant, with
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Jan 19, 2026, 03:00 ET Middle East Businesses Move Rapidly on AI, Turning Attention to Delivery and Impact, Adobe Research Reveals
into everyday execution.Close the gap between CX confidence and measurable ROI: Many leaders express confidence in their CX capabilities, with 85% of brands saying they are 'good' or 'excellent' at delivering personalised, unified CX. However, execution challenges remain significant, with
More news about: Adobe