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Apr 16, 2026, 15:55 ET Startek® und CCI Global schließen ihre Fusion ab und schaffen damit einen weltweit führenden Anbieter im Bereich Human Augmented AI
menschenzentrierte CX-Lösungen für weltweit führende Unternehmen. DENVER, 16. April 2026 /PRNewswire/ -- Startek®, ein weltweit tätiger Anbieter von Lösungen für das Kundenerlebnis (CX) mit Schwerpunkt auf
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Apr 16, 2026, 13:24 ET Startek® et CCI Global fusionnent pour créer un leader mondial de l'IA augmentée par l'humain
50 000 collaborateurs répartis dans 55 centres de distribution à travers le monde, l'organisation issue de la fusion développe des solutions d'expérience client (CX) pilotées par l'IA et axées sur l'humain pour les plus grandes entreprises du monde. DENVER, 16
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Apr 16, 2026, 13:22 ET Startek® y CCI Global completan su fusión, creando un líder mundial en IA aumentada humana
Con más de 50.000 empleados en 55 centros de operaciones en todo el mundo, la organización unificada ofrece soluciones de experiencia del cliente (CX) centradas en el ser humano y basadas en IA para las empresas líderes a nivel mundial.DENVER, 16
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Apr 16, 2026, 12:15 ET itel Launches Personalized Training Podcasts - AI-Generated Agent Training
VIEUX FORT, Saint Lucia, April 16, 2026 /PRNewswire/ -- itel, a leading CX customer experience delivery partner, is strengthening its investment in employee development through innovative, technology-driven training initiatives
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Apr 16, 2026, 11:04 ET Sinch named a leader in IDC MarketScape for Communications Engagement Platforms
2026 is the first evaluation to reflect how enterprises actually buy, assessing vendors across the full converged stack in a single framework. For CIOs, CX leaders and contact center decision-makers, that means a clearer and more complete view of which vendors can deliver across the entire engagement lifecycle
More news about: Sinch AB
Apr 16, 2026, 10:56 ET Sinch named a leader in IDC MarketScape for Communications Engagement Platforms
2026 is the first evaluation to reflect how enterprises actually buy, assessing vendors across the full converged stack in a single framework. For CIOs, CX leaders and contact center decision-makers, that means a clearer and more complete view of which vendors can deliver across the entire engagement lifecycle
More news about: Sinch AB
Apr 16, 2026, 10:00 ET Solidroad Raises $25 Million to Power Quality Assurance for the Next Generation of AI-Driven Customer Support
team and capabilities so more companies can make exceptional service the standard, not the exception."Solidroad strengthens customer experience (CX) through AI-powered training and quality insights. It reviews 100% of a company's customer interactions and generates insights that help support teams
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Apr 16, 2026, 09:00 ET Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
scales AI-led, human-centric CX solutions for the world's leading enterprises. DENVER, April 16, 2026 /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, today announced
More news about: Startek
Apr 16, 2026, 09:00 ET Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
scales AI-led, human-centric CX solutions for the world's leading enterprises. DENVER, April 16, 2026 /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, today announced
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Apr 16, 2026, 00:05 ET transcosmos wins Salesforce Japan Partner of the Year - Innovation -
Partners:"transcosmos strives to accelerate clients' growth and enable them to make a leap forward by helping address their challenges across the entire CX domain, in a world where technologies continue to progress at an unprecedented pace and the AI revolution advances. For Salesforce, all partner companies
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Apr 15, 2026, 18:42 ET Gupshup 推出 Superagent：用於大規模客戶對話的自主人工智能代理
WhatsApp、RCS、SMS、Truecaller、Telegram、Instagram、PSTN 語音及 WhatsApp 語音，並支援世上大多數語言。 您只要道出所需，此人工智能助理便處理一切細節，引領您從指令走向利潤。Superagent 與眾不同之處，在於其深厚的行業專業知識，而這些知識正來自 Gupshup 在通訊平台即服務 (cPaaS) 及客戶體驗 (CX) 領域的領導地位。 Superagent 承襲 Gupshup 超過 15 年來建立的強大訊息與語音基建，每月為來自 100 多個國家的 50,000 間企業處理 100 億則訊息，同時兼顧各國的地區特性及監管要求。 當中亦運用經實證的互動策略，涵蓋不同行業範疇及地域、各渠道的特定最佳實踐方式，以及豐富廣泛的表現完善指標。
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Apr 15, 2026, 18:07 ET 겁셥, 슈퍼에이전트 출시: 대규모 고객 대화를 위한 자율형 AI 에이전트
PSTN 음성 및 왓츠앱 음성 등 주요 메시징 채널 전반에서 작동하며, 전 세계 대부분의 언어를 지원한다. 필요한 내용을 입력하면 모든 세부 사항을 처리하며, 프롬프트에서 수익까지 이어지도록 한다.슈퍼에이전트의 차별점은 겁셥의 cPaaS 및 CX 리더십에 기반한 깊은 도메인 전문성이다. 슈퍼에이전트는 15년 이상 구축된 겁셥의 메시징 및 음성 인프라를 기반으로 하며, 100개국 이상 5만 개 기업을 대상으로 월 100억 건의 메시지를 처리하고 각국의 지역 및 규제 특성을 반영한다. 또한 산업별 및 지역별
More news about: Gupshup Technologies
Apr 15, 2026, 11:34 ET Quantum Metric Named Most Valuable Pioneer in the QKS AI Maturity Matrix™: Product Analytics Software, 2026
quantification translating experience friction into measurable business impactThese capabilities enable product, engineering, analytics, and CX teams to collaborate on a unified intelligence layer - improving digital performance, accelerating root cause identification, and enabling continuous
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Apr 15, 2026, 11:00 ET Oracle Named a Leader in Gartner® Magic Quadrant™ for Transportation Management Systems for the 19th Time
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
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Apr 15, 2026, 11:00 ET Gupshup lanza Superagent: el Agente de IA Autónomo para Conversaciones con Clientes a Escala
lleva del prompt a las ganancias.Lo que diferencia a Superagent es su profunda experiencia de dominio arraigada en el liderazgo de cPaaS y CX de Gupshup. Superagent hereda la sólida infraestructura de mensajería y voz de Gupshup, construida durante 15 años, procesando 10 mil millones de
More news about: Gupshup Technologies
Apr 15, 2026, 10:28 ET Gupshup lance Superagent : l'agent d'IA autonome pour des conversations avec les clients à grande échelle
profits.Ce qui différencie Superagent, c'est sa profonde expertise du domaine ancrée dans la suprématie de Gupshup en matière de cPaaS et de CX. Superagent hérite de la solide infrastructure de messagerie et de communication vocale de Gupshup, bâtie sur une durée de 15 ans, gérant 10 milliards
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Apr 15, 2026, 09:00 ET ClearyX Launches CX+, an AI-Powered Platform Built to Solve Legal Workflow Challenges
provider owned by global law firm Cleary Gottlieb, today announced the launch of CX+, a proprietary, AI-powered contract insights and due diligence platform. CX+ is comprised of two products, CX+Insights and CX+Transact, which address operational and transactional legal needs of in-house teams and deal
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Apr 15, 2026, 09:00 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 15, 2026, 08:03 ET Gupshup lanciert Superagent: der autonome KI-Agent für Kundengespräche in großem Maßstab
Details - es führt Sie von der Eingabeaufforderung zum Gewinn.Was Superagent auszeichnet, ist sein tiefes Fachwissen, das in der cPaaS- und CX-Führerschaft von Gupshup wurzelt. Superagent übernimmt die starke Messaging- und Sprachinfrastruktur von Gupshup, die in 15 Jahren aufgebaut wurde
More news about: Gupshup Technologies
Apr 15, 2026, 04:00 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 15, 2026, 04:00 ET Trustpilot introduce nuove funzionalità per aiutare i brand a farsi trovare ed essere scelti nell'era dell'intelligenza artificiale
supportando lo sviluppo di strategie per migliorare il posizionamento;3Rs in azione: dashboard personalizzate offrono ai team Marketing, CX e Insight una visione condivisa delle performance di fiducia del brand, collegando metriche di recency, relevance e ranking per allineare le strategie
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Apr 15, 2026, 03:41 ET 48% of Indian Customers Cite Lack of Empathy in CX, But Only 19% of Leaders Address It with AI - Reports ServiceNow
finding of ServiceNow's Customer Experience Report 2026, The CX Shift, which captures perspectives from customers, service representatives, and leaders across India. Business leaders are increasingly prioritizing
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Apr 15, 2026, 03:00 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 15, 2026, 01:00 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 15, 2026, 01:00 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies