1-800 We Answer Answering Service is honored by SmartCEO Magazine as a Top 100 Best Run Company in the Mid-Atlantic region
NEW YORK, Jan. 29, 2013 /PRNewswire/ -- Recent acquisitions and strong sales have transformed 1-800 We Answer into a nationwide call center that competes alongside much larger companies in the business services sector. SmartCEO recognizes President/CEO Robert Porter's successful mission of providing cost effective customer service based communications outsourcing solutions. By hiring dedicated employees who share in his vision and goals, Porter has succeeded in creating a company culture worthy of this distinction.
1-800 We Answer Answering Service has delivered unmatched business call support for over 45 years. Health care, legal, contracting, online and catalog retailers, real estate and property management, insurance, media, marketing and entertainment are just a few of the many industries that are supported by 1-800 We Answer's unique blend of customer service based phone care management.
Originally a small family-owned start up in 1968, the company operated out of a New York City apartment and provided messaging and answering services to local businesses. President and CEO Robert Porter joined the family management team in the 1990's, and assumed ownership and the role of President/CEO in 2007. Under his leadership the company has grown from a single call center to a national service provider with twelve call centers in seven states including, New York, Florida, Pennsylvania, Massachusetts, Alabama, Louisiana and Kansas.
Communications specialists, sales executives, marketing professionals, and IT experts working together have created a technologically advanced infrastructure and a superior customer service ethos that has translated into record growth and success. Key elements contributing to this success are:
- Excellent management with a clear hierarchy
- Good communication between departments
- Employees promoted from within
- Dedication to overall vision of providing world class customer support
- Comfortable work environments
- Flexible scheduling for employees
- Comprehensive training and retraining programs for employees and applicants
Porter comments, "Acquiring key customers through acquisitions has enabled 1-800 We Answer to grow rapidly and expand into new markets. Over the last three years, We Answer has purchased 14 answering services across the United States and has created a network of call centers servicing thousands of clients nationwide. Integrating key new clients and hundreds of new employees into our existing infrastructure has been a challenging and rewarding process. We are especially proud that the core customer base of all recent acquisitions has remained intact, strengthening the one brand and giving us the added satisfaction of being a job creator in this unusually down economy."
Having developed a business model that others in the teleservices industry aspire to, Porter's plan to set the communications industry bar even higher with cutting edge services is unwavering. He is grateful for the recognition given by the SmartCEO 100 Program and looks forward to potential new partnerships.
Pls visit our website at www.weanswer.com
Company President, Robert Porter welcomes all inquiries at 212-868-1121.
SOURCE 1-800 We Answer
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