1-800 We Answer Call Center Acquires TMR Inc. Market Research Group

World-class Call Center service bolsters its Market Research capabilities with latest acquisition

Apr 23, 2013, 09:00 ET from 1-800 We Answer

NEW YORK, April 23, 2013 /PRNewswire/ -- 1-800 We Answer, www.weanswer.com, a call center network that handles millions of calls for thousands of satisfied clients and has grown by 1,000 percent in the last 12 years, has obtained TMR Inc. Market Research Group. The acquisition helps 1-800 We Answer further enhance its stellar reputation in the customer service sector.

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TMR is an industry leader in telephone interviewing and consumer, industrial and medical data collection and analysis. By offering a combination of world-class technology, affordability and reliability to clients, TMR's quality research significantly enhances the scope of 1-800 We Answer's market research capabilities.

TMR shares 1-800 We Answer's vision of providing dependable, cost-effective solutions to clients and will help the live operator service further distinguish itself as a leading communications solutions provider in the country. This market research firm delivers "quality work at competitive prices," and has a proven track record as a full-service quantitative and qualitative research organization.

1-800 We Answer professional answering service employs courteous, friendly call center live operators who constantly strive to improve the industry standard for telephone customer satisfaction services. With additional support from TMR, this call center service will provide a wide range of quantitative and qualitative market research - everything from basic mail surveys to in-depth online studies.

Companies of all sizes will enjoy the extra support delivered by 1-800 We Answer's team of experienced, talented live operators who are comprehensively trained and display positivity and empathy on calls. Every client relations representative learns about a business' goals and mission before answering calls, and new research from TMR gives the professional answering service's live operators innovative market research tools to deliver vital support to callers 24 hours a day. 

1-800 We Answer's client relations representatives are dedicated to managing callers' requests without delay. In today's economic climate, excellent customer service is essential. The additional level of market research knowledge and experience 1-800 We Answer will receive through TMR helps the company deliver additional valuable tools into clients' hands, giving them new ways to cost-effectively streamline their marketing, customer service and sales programs, without sacrificing quality.

Outsourcing call management to 1-800 We Answer projects an optimized corporate presence to clients. The company provides 100% USA Call Center Outsourcing Assurance, and does not subcontract any portion of live operator work to offshore businesses or other firms.  

Please contact Robert Porter, President/Owner, 1-800 We Answer Call Centers at 212-868-1121 or email rob@weanswer.com for more information.

About 1-800 We Answer:
1-800 We Answer was launched in 1969 and has grown into a nationwide provider of  Answering Service, Call Center, Market Research, and Telemarketing services, operating 13 call centers in 8 states. As a hugely successful call center network, the company relies on a simple mission - to become the greatest communications firm in the world.

SOURCE 1-800 We Answer