CENTER LINE, Mich., March 6, 2017 /PRNewswire/ -- 1st Source Servall, one of North America's leading distributors of service and repair parts, has announced its partnership with ServiceBench, a business management software systems provider, which will enable a direct web connection to the Servall parts distribution system.
1st Source Servall customers will be able to quickly check parts availability, place orders and manage returns seamlessly from each repair service order minimizing the need of users to shop various web sites or make telephone calls, eliminating the unproductive processes inherent to these activities.
The new service has been getting positive feedback and will enhance how Servall's service provider customers can access real time job status involving parts required for repairs right from the ServiceBench cloud-based systems.
"Servall is very excited to participate in the ServiceBench integrated supply chain platform," said Mike Mangan, executive vice president of 1st Source Servall. "This new connectivity enables us to automate and integrate our order and fulfillment processes into the software, enhancing our ability to better support the independent service network. Delivering so many benefits in one fully integrated service and parts platform is an industry first and a big step forward in improving the experience of our mutual customers."
"This new feature is a great step in an overall approach to help our users and clients deliver premier customer service by improving their first-time call fix rate, improving their onsite-service call schedules and managing hard-to-find and other critical parts needed for product repairs," said Louis Rose, vice president of ServiceBench."
About 1st Source Servall
Founded in 1929, 1st Source Servall (www.1stservall.com) is a third-generation family-owned and operated distributor of appliance parts. With branch offices and call centers located throughout the Midwest, Southwest, Southeast and Northeast, 1st Source Servall is the country's second-largest distributor of appliance parts. For more information visit www.1stservall.com
ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360 degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com
1st Source Servall
6761 E 10 Mile Rd.
Center Line, MI 48015
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SOURCE 1st Source Servall