HORSHAM, Pa., March 22, 2016 /PRNewswire/ -- AAMCO, the world's largest chain of transmission specialists and a leader in total car care, today announced it has selected Salesforce, the Customer Success Platform and world's #1 CRM company, to further drive business success for its franchisees. Now with Salesforce, AAMCO can establish real-time communication with its franchisees for effective management, collaboration and knowledge sharing.
"With Salesforce, we will be able to dramatically increase the speed and efficiency with which we are able to assist our franchise owners in analyzing their businesses and taking action to improve performance," said Jim Gregory, CFO of American Driveline and AAMCO Transmission, Inc. "At AAMCO, we are committed to the success of our franchisees, and the Salesforce deployment will position the brand for continued growth. Salesforce allows AAMCO to bring world class support, enterprise class business dashboards and KPIs, and real-time account management to small and medium-size business owners."
In collaboration with Salesforce partner CRM Science, AAMCO was able to customize and deploy Service Cloud, Community Cloud and Analytics Cloud very quickly for its franchisees. Customizations included a key performance indicator (KPI) analytics dashboard that enables franchisees to quickly assess their businesses and compare performances to prior years in local, regional and national markets. AAMCO also created a customized home screen so franchisees can quickly gain visibility into training, support needs and the latest consumer reviews on their businesses.
AAMCO CIO Chad Graham said, "With the customized solution we have deployed, everything a franchisee needs to get a snapshot of their business is quickly and easily accessible via a desktop, tablet or mobile phone. The Salesforce platform was easy to work with and we will benefit from its continuous improvement going forward. CRM Science made outstanding contributions and was instrumental in our deployment."
"In the Age of the Customer, everyone and everything is becoming more connected, and companies must shift from selling products to creating customer experiences," said Nasi Jazayeri, EVP and GM, Salesforce Community Cloud. "By deploying the Salesforce Customer Success Platform, AAMCO is providing its franchisees with the tools necessary to not only improve business performance, but to better meet the needs of today's connected customer."
For more than 50 years, AAMCO's locally owned and operated independent service centers have employed the latest technology. Expert technicians diagnose a repair, fix it right the first time and back it with a nationwide warranty. Known as the world's leading transmission expert, the company has evolved into a total car care brand providing a variety of services including brake repair, tune-ups, shocks and struts, routine maintenance and more. AAMCO was recently named to Entrepreneur's 2016 Franchise 500®, ranking at the top of the transmission repair category. Based on system size, growth rate and financial strength, the brand also earned a spot on Entrepreneur's "Best of the Best" list.
With nearly 700 centers across North America, AAMCO is actively seeking single- and multi-unit operators who are passionate about the brand and committed to providing the highest quality service. Interested candidates should have a minimum net worth of $250,000 and liquid assets of at least $65,000 per unit. Depending on the real estate site selected, franchisees can expect the total investment to be approximately $227,400-$333,000 with a $39,500 initial franchise fee. Reduced franchise fees are available for honorably discharged veterans.
To learn more about franchise or conversion opportunities with AAMCO, contact Eric Simon, director of franchise development at 888-977-1419 or email@example.com, or visit: aamcofranchise.com.
AAMCO is the world's largest chain of transmission specialists and a leader in total car care services. AAMCO has nearly 700 automotive centers throughout the United States and Canada. Established in 1962, AAMCO centers are proud to have served more than 45 million drivers. For more information, visit: aamcouniversity.com, aamco.com or aamcoblog.com.
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