Absolute Service Achieves PinkVERIFY Certification in 10 ITIL 2011 Processes
VANCOUVER, Sept. 10, 2013 /PRNewswire/ - Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, today announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that also provides IT with remote control and interactive capabilities with corporate endpoints.
Absolute Service continues to maintain the highest industry standards, achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10 processes. The PinkVERIFY assessment is recognized as the ITSM industry's original program for certification of software that supports the definitions and workflow requirements defined by ITIL. Absolute Service 8.0 has been certified for request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.
With the release of Absolute Service 8.0, customers can license Absolute Manage® to perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.
Enhancements were made to all ITIL processes including support for native data types within the Configuration Management Database (CMDB) and built-in scripting language for on the fly data manipulation and federation when communicating with third-party systems. The Absolute Service user interface has been upgraded with several key features including drag and drop uploading, collapsible request editor, visual workflow designer, and a new alerting system. Customers will also have ability to log in using Facebook and other social networks, improving how employees can interact with IT.
"We are excited to deliver Absolute Service 8.0 to our valued customers," said Dr. Darren Williams, Vice President and General Manager of Service Management at Absolute Software. "The new features allow them to interact with the technology using an intuitive user console. More importantly, our customers can perform both traditional asset management functions such as desktop remote control and endpoint security tasks such as device lock, reset and messaging within the Absolute Service console. This will support a more immediate response resulting in enhanced customer satisfaction and IT resource efficiencies."
"Absolute Service offers the advantages of a blank canvas out of the box combined with an understanding of IT workflow and the necessary reporting built in. Working from any browser and no client install required, we can update tickets from anywhere," said Andrew Mercantini, Senior Manager, Information Technologies at Ravago Americas. "Compared to our previous system, Absolute Service offers better everything: ticketing, change management, problem management, knowledge base, issue resolution, and the ability to have various statuses."
Absolute Service 8.0 is available today. For more information: http://www.absolute.com/en/products/absolute-service
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the industry standard in persistent endpoint security and management for computers, laptops, tablets and smartphones. The Company, a leader in device security and management tracking for 20 years, has over 30,000 commercial customers worldwide. Absolute's solutions - Computrace®, Absolute Manage, Absolute Service, Absolute Secure Drive, and Computrace LoJack for Laptops - provide organizations with actionable intelligence to prove compliance, securely manage BYOD, and deliver comprehensive visibility and control over all of their devices and data. Absolute is positioned on two Gartner, Inc. Magic Quadrants - the Magic Quadrant for Client Management Tools and the Magic Quadrant for Mobile Device Management Software. Absolute is one of only four vendors to be recognized on both Magic Quadrants based on providing customers with the ability to secure and manage many different types of devices using a single solution. Absolute persistence technology is embedded in the firmware of computers, netbooks, tablets and smartphones by global leaders, including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling partnerships with these OEMs and others, including Apple. For more information about Absolute Software, visit www.absolute.com.
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SOURCE Absolute Software Corporation