According to the white paper, the number of TCPA-related lawsuits skyrocketed 948 percent from 2010-2015. Damages in a TCPA lawsuit are set at $500 per unintentional violation and $1,500 per intentional violation. These damages add up quickly in class action lawsuits and are part of the reason why TCPA litigation has increased so dramatically in the last five years.
However, the outcome of these class action lawsuits generally benefits plaintiff's attorneys more than the consumers themselves. In 2014, the average attorneys' fees for a TCPA class action settlement were $2.4 million, while the individual consumer received just $4.12.
Another reason for the proliferation of unnecessary TCPA lawsuits is that the statute has been increasingly applied across a diverse range of industries beyond telemarketing, including necessary informational calls from legitimate debt collection companies to consumers. Debt collection professionals, as well as legitimate businesses across a wide scope of industries, must be able to send vital, non-solicitous communications to consumers in the way they want to be contacted.
"This problem has been exacerbated by the Federal Communications Commission, the agency responsible for implementing the TCPA, whose broad interpretation of the statute has failed to provide a pathway to compliance for businesses using modern communications," according to the white paper.
"It is no wonder that there are so many businesses that rely on effective communication with their customers coming to together to call for TCPA reform," said ACA CEO Patrick J. Morris. "This includes credit agencies, universities, retailers, banks, and utility companies. They all want relief from abuses of an outdated law."
To solve these problems with the TCPA, ACA advocates in the white paper that the law must be clarified to allow for the use of modern communication technology to reach consumers in the modern marketplace. Specifically, the FCC must maintain the balance Congress contemplated in enacting the TCPA to protect consumer privacy interests without impeding legitimate business operations.
ACA International (ACA), the association of credit and collection professionals, is the largest membership organization in the credit and collection industry. Founded in 1939, ACA brings together third-party collection agencies, law firms, asset buying companies, creditors and vendor affiliates, representing tens of thousands of industry professionals. ACA produces a wide variety of products, services and publications, including educational and compliance-related information; and articulates the value of the credit and collection industry to businesses, policymakers and consumers. www.acainternational.org.
VP Public Affairs, ACA International
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SOURCE ACA International