ACCENT recognized for demonstrating the highest commitment to quality, excellence, and customer service for second year in a row

JEFFERSONVILLE, Ind., March 1 /PRNewswire/ -- ACCENT Marketing Services, a member of the MDC Partners, Network, and an international provider of customer lifecycle management solutions, has once again been named a recipient of the 2009 Bronze MVP (Marketing Via Phone) Quality Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine.

Each year Customer Interaction Solutions magazine honors companies that have shown the highest commitment to quality, excellence, and customer service with an MVP Quality Award.  Entrants are judged by a panel of experts from Customer Interaction Solutions magazine's editorial staff.  Based on strict criteria, the panel issues gold, silver, and bronze awards to contact center companies with the most sophisticated, industry-leading quality processes.

"Our editors at Customer Interaction Solutions are proud to grant a Bronze MVP Quality Award to ACCENT Marketing for its efforts to maintain and improve quality measures," said Rich Tehrani, CEO of TMC.  "ACCENT has demonstrated a commitment to high ethical standards, stringent policies, and challenging goals.  Additionally, it has demonstrated the ability to create a sense of community within its company, while providing clients with the best possible customer service."  

"It is a true honor for our quality offering to be recognized as a best-in-class service for the second year in a row," said Kevin Foley, ACCENT's president and CEO. "Quality assurance is an integral part of our business and plays a major role in ensuring every customer interaction we have on behalf of our clients is meaningful, insightful, and engaging.  The insights garnered help us further reinforce our clients' brands and engage in real-time conversations with their customers whenever and wherever they may occur."

Customer Interaction Solutions magazine will publish the list of 17th Annual MVP Quality Award winners in its February 2010 issue.  The magazine will also share some of the most compelling excerpts from the winners' applications.

ACCENT adds the 2009 Bronze MVP Award to the list of honors it has recently received.  In January, ACCENT's Hot Springs contact center was named the 2009 Large Business of the Year by the Greater Hot Springs Chamber of Commerce.  ACCENT's New Albany and Farmington centers were also honored for Best Contact Center, Best Supervisor, and Best HR Support Professional in the Americas at the 2009 Contact Center World.com North American Top Ranking Performers Conference this past June.  

About ACCENT Marketing Services, LLC

ACCENT, a member of the MDC Partners, Network, is an international provider of customer lifecycle management solutions.  It partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through ACCENT's suite of data analytics, direct marketing, contact management, and fulfillment services the company delivers high quality, integrated marketing solutions that grow valuable client and customer relationships.  Founded in 1993 and owned by MDC Partners, Inc., ACCENT employs more than 2,500 people in 10 U.S. cities, Jamaica, and the Philippines.  For more information, visit www.accentonline.com.

SOURCE ACCENT Marketing Services, LLC

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