Director's built-in tools, such as Hours of Operation and Percent Allocation, give Aceyus end users out-of-the-box capabilities to modify routing rules at a moment's notice. However, many contact centers require additional dynamic contact routing, and system administrators enjoy Director's easy-to-use interface for building the custom tools they need.
Director's latest features and updates to its user interface make it even more user-friendly and flexible for its users. For example, users can enjoy more specificity when establishing routing rules on particular dates and holidays. Director now offers enhanced access control from the main menu for particular users which is a great benefit to those that manage the product.
Aceyus has also released its Director Gateway module which makes data accessible to additional contact management platforms. Director Gateway seamlessly integrates with Cisco UCCE/UCCX, Avaya Oceana and many other clients through standard protocols and APIs.
"The Director Gateway module simplifies the integration to Director within the contact center. More importantly, it opens the door to a myriad of integrations due to the REST API interface that will expand its ability to serve customers regardless of the channel they choose. This truly sets the product apart and provides a single interface, not only across channels but across vendors as well," says Joe Sweeney.
Aceyus, Inc. specializes in data management and reporting for enterprise-level engagement centers. Through data integration and normalization, we simplify real-time reporting, historical reporting and analytics and vastly improve visibility into the customer journey. Enhanced omni-channel insight and our flexible, user-friendly reporting capabilities help businesses understand and manage their customer and agent experiences. Founded in 2002, Aceyus operates across the US with offices in Charlotte, NC, and Aurora, IL. More information is available at www.aceyus.com.
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SOURCE Aceyus, Inc.