Aegis Enters into a 5 Year Partnership with Bank of India for Customer Relationship Management
MUMBAI, India and DALLAS, November 6, 2013 /PRNewswire/ --
- Launches a new 250 seat delivery center in Mumbai purely focused around Banking and Financial Services clients
- This partnership encompasses support for end-to-end multi-channel Customer Lifecycle Management for Bank of India's end customers
Aegis Limited, a global outsourcing and technology services company announced today that it has entered into a 5 year strategic partnership with Bank of India (BoI), one of India's largest public sector banks with over 4,500 branches and presence across 22 countries. With its quality statement of "Relationship beyond Banking", Bank of India has been in the forefront of introducing various innovative services and systems across the Indian financial sector.
As a part of the engagement, Aegis will provide support and manage BoI's end-to-end customer lifecycle value chain, including multi-channel customer onboarding and service operations, data management and collections. It will also provide a customer relationship management (CRM) platform, including core banking features and the knowledge portal. The scope of the contract includes support for all banking products and services such as deposits operations, banking processes, lending services, insurance and investment banking, account and card services.
Speaking during a visit to the delivery center, Mrs V. R. Iyer, Chairperson and MD of Bank of India, stated: "Entering into an alliance with Aegis will enable 65 million customers of the Bank to avail services without having to visit or contact the branches. This arrangement will reinforce the continuous endeavors we have been making for enhancing Customer Excellence."
Sandip Sen, Global CEO, Aegis Limited, said: "The opportunity for Customer Relationship Management BPO within the Indian banking and financial sector is large and Aegis has within a short timeframe built a strong BPO practice focused around Indian Banking and Financial Institutions. With a singular approach of customer experience, Aegis will deliver higher-value services to help Bank of India drive operational excellence, and enable its management team to maximize customer experience."
Under the terms of the contract, Aegis will provide customer contact management, marketing services, recovery function, fulfillment and transaction support and other services through its new state-of-the-art delivery center in Mumbai. This engagement will initially have about 150 personnel, which would then be scaled up to 500 people across 2 centers.
Aegis has over 3 decades of leadership in customer lifecycle management and a track record of introducing new process and technology innovations. With 20 years of experience in the serving Fortune 500 Banking and Financial services organizations and over 6,000 seats globally, Aegis continues to help its partners manage risk, comply with regulations, and enhance customer relationships.
About Bank of India
Bank of India was founded in September 1906 and has since then maintained a position of pride among the top 5 commercial banks in the country. In July 1969, Bank of India was nationalized along with 13 other large Indian commercial banks. The Bank has made enormous contribution to India's efforts towards agricultural and rural development, industrial diversification and modernization and financing of foreign trade. Presently Bank has 4,506 branches globally. One of the first Indian banks to venture overseas, Bank of India has 54 offices in 21 foreign countries spread across 5 continents Tokyo, Singapore, Hong Kong, London, Jersey, Paris and New York.
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate. For more information, write to us at firstname.lastname@example.org or visit http://www.aegisglobal.com.
Aegis media contact
Danveer Bhasin, Associate Vice President - Global Marketing and Strategy
Kevin Nolan, Senior Director and Head of Marketing (Americas)
SOURCE Aegis Limited