DALLAS, June 16, 2011 /PRNewswire/ -- Aegis Limited, a leading global business process outsourcing (BPO) provider and part of the Essar Group, announced that it has been recognized as the Contact Center Outsourcing Services Provider of the Year 2011 by global consulting firm Frost & Sullivan. The award was presented at Frost & Sullivan's annual Asia Pacific Information and Communications Technology (ICT) Awards function held in Singapore.
The Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. The 2011 Frost & Sullivan Asia Pacific ICT Awards recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance across the Asia Pacific region.
"The Frost & Sullivan award acknowledges Aegis' judicious growth strategy and culture of innovation," said Sandip Sen, President (Americas) and Global Chief Marketing Officer, Aegis. "It goes well beyond delivery excellence to being a balance sheet partner for our clients, providing improved end-user experience and business transformation."
With more than two decades of leadership in managing the customer lifecycle, Aegis' contact centers focus on enhancing end-user experience and thereby improving the customer lifetime value to a brand. Added Aparup Sengupta, Managing Director and Global CEO, Aegis Limited, "Contact Centers are instrumental in getting an effective and efficient fit between a brand's business objectives and its consumers' expectations."
The awards are selected by a distinguished panel of judges comprising senior executives from the industry, including CIOs, CTOs and Frost & Sullivan analysts. For more information, please visit http://www.ict-awards.com.
Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in customer lifecycle management. The company has more than 50,000 employees across 50 locations, with a presence in 12 countries, serving verticals such as Banking, Financial Services, Insurance, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences -- across business processing, technology, and shared services -- and offers customized engagement models to further facilitate the ease of doing business. Aegis is wholly owned by the Essar Group -- a US$16 billion global conglomerate. For more information, visit http://www.aegisglobal.com.
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SOURCE Aegis Limited