Alliant Energy Selects ClickSoftware's ClickAppStore to Keep Workers Connected to Each Other and the Back Office
Enterprise Mobility Apps from ClickAppStore Facilitate Best-In-Class Service and Optimize Field Service Resources
BURLINGTON, Massachusetts, March 19, 2013 /PRNewswire/ --
Recognizing the need to provide excellent service to millions of customers while increasing efficiency and productivity among its mobile workforce, Alliant Energy (NYSE: LNT), a Midwest-based energy holding company, is taking a leadership role in the utility industry by implementing enterprise apps. Alliant Energy plans to keep its workers connected in the field using the Resource Radar app from ClickSoftware's ClickAppstore.
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, recently unveiled the Resource Radar app, which is included within the Collaboration Pack of apps. The Resource Radar App will be used by Alliant Energy to better connect field technicians across thousands of miles of service area. The company will use the popular app, in addition the full suite of workforce management and mobility solutions, to provide even more outstanding customer service by giving field resources the ability to quickly identify additional technicians nearby for faster response to both planned jobs and emergencies. The app will also help Alliant Energy adhere to strict safety measures, and enable technicians to complete more jobs per day.
Resource Radar is one of dozens of apps aggregated into Collection Packs, other Collection Packs available for download include the Field Scheduling and Personal Productivity Packs. All are available through the ClickAppStore, the first app store for enterprise-level customers who require fully integrated apps that connect workers to each other and to the back office. The Resource Radar app collects GPS data to display a field workers' location within a specified radius. This functionality can more efficiently provide additional support during service calls, when a safety backup is needed or to respond to emergencies.
Alliant Energy Corporation is an energy holding company providing 1.4 million Midwest utility customers with safe and reliable electric and natural gas services. Alliant Energy current deploys nearly 4,000 employees across its service territory of Iowa, Minnesota and Wisconsin.
In a recent forecast, research firm IDC predicts by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total global workforce and 75% of the US workforce.
"By deploying device agnostic ClickApps, Alliant Energy is able to increase productivity and improve customer service by transmitting and sharing data and decisions in real time," said Hannan Carmeli, President and COO, ClickSoftware "The ClickAppStore provides customers the ability to implement the mobile functionality they need with minimal IT involvement -- no infrastructure changes or coding is required."
A video demo of the Resource Radar App is available online.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific, and operations in Latin America. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Alliant Energy and its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2011 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
ClickSoftware Company Contact:
+1-781-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd
More by this Source
Carglass Chooses ClickSoftware to Ensure Customer Service First
Nov 06, 2013, 03:00 ET
Browse our custom packages or build your own to meet your unique communications needs.
Learn about PR Newswire services
Request more information about PR Newswire products and services or call us at (888) 776-0942.