BOSTON, June 18, 2013 /PRNewswire/ -- Interactions Corporation was recognized by the American Business Awards as the Business Innovator of the Year at its annual gala in Chicago last night. Interactions was awarded a Gold Stevie® for its revolutionary Virtual Assistant applications in the Consumer Services category.
"We strive to provide our customers with the most cutting edge and sophisticated self service applications that deliver an amazing experience for their customers," said Mike Iacobucci, CEO of Interactions. "Technology innovation and process transformation are core to our business so being singled out among so many worthy companies is great validation that we are fundamentally changing expectations about the role of automation in customer care."
Interactions works with leading brands including Hyatt, Lifelock, and Humana to drive a natural customer care experience using natural language self-service applications that directly model a live conversation with a customer service agent.
Stevie Award winners were selected by more than 320 executives nationwide who participated in the judging process this year. More than 3,200 nominations were submitted this year for consideration in a wide range of categories.
Nicknamed "the Stevies" for the Greek word for "crowned," the trophies were presented to honorees on Monday, June 17 at the Fairmont Chicago Millennium Park Hotel. The presentations will be broadcast by the Business TalkRadio Network.
Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas. Learn more at www.interactions.net.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
SOURCE Interactions Corporation