AMEYO Improves Reporting in Contact Center Technology Through Reportika 3.0
GURGAON, India, November 26, 2012 /PRNewswire/ --
Drishti's AMEYO Solution Archives, Reports and Maintains Historical Data With the Advanced Reportika 3.0
Contact centers and enterprises face a tough challenge maneuvering through the dynamic principles that run businesses today. As Customer Interaction Management (CIM) gains importance, more customers are reached and retained. For any contact center technology this means a load of scattered data which needs to be maintained and accessed.
CIM solutions like AMEYO try to gauge and respond to this requirement from the end users. AMEYO 3.0 now powers structured reporting of historical data through the upgraded version Reportika 3.0. Disparate data was earlier maintained through a host of tables which led to rough runtime. Reportika 3.0 structures and collates all data to be represented in a singular table format, allowing backend data as old as 5 years to be regurgitated. It enables scheduling of specific reports to be presented at specific time lines of an event both live and historically.
Speaking about the development CTO at Drishti Nayan Jain opines, "With the data from those surveyed, contact centers and enterprises keep showing a close margin between data management and online live reporting preferences, we believe that the next step for a solution is to bring together both online reporting and effective historical data in a end user customizable interface. Adequate reporting and mapping of all data from multiple channels, would eventually lead to a better understanding and engaging of customers based businesses on their preferred use of CIM technology creating a unique customer experience for our clients."
The major advantage that it brings to the contact center processes is the ability to create customizable reports in 2D and 3D by the end user. The solution runs on Jasper and is easily scalable to its commercial versions; this enables specific reporting on isolated incidents giving a more granular view on the overall business process. Debugging on a single platform is also easily managed and hurdles are avoided. Reportika 3.0 as a feature of AMEYO aims to make scheduling easier and its mailing capabilities get a new sheen.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
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SOURCE Drishti - Soft Solutions Pvt Ltd