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Analysis of the Global Contact Center and Office Headset Market
NEW YORK, Feb. 8, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Analysis of the Global Contact Center and Office Headset Markethttp://www.reportlinker.com/p0691820/Analysis-of-the-Global-Contact-Center-and-Office-Headset-Market.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center
This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, over the ear, convertible, omni-directional, noise-canceling, cordless, wireless, and PC. The study offers global forecasts by unit shipment and revenue. It includes the Africa, Asia Pacific, Europe, Latin America, Middle East, and North America regions. This study provides headset manufacturers and resellers a detailed analysis of the trends that are driving and restraining this market. Finally, strategic recommendations will be made, which Frost & Sullivan consider to be important in order to guarantee competitiveness in this market.
Table of Contents Executive Summary 7Executive Summary 8
Market Engineering Measurements 10
CEO's Perspective 12
Market Overview 13
State of the Market 14
Definitions 15
Key Questions This Study Will Answer 21
Segmentation 22
Channel Findings 25
Channel Findings North America 26
Channel Findings Europe 28
External Challenges: Drivers and Restraints—Total CC&O Headset Market 29
Drivers—Impact and Duration 30
Drivers Explained 32
Restraints—Impact and Duration 36
Restraints Explained 38
Forecasts and Trends—Total CC&O Headset Market 42 Market Engineering Measurements 43
Trends 45
Forecast assumptions 53
Total CC&O Headset Market—Revenue by Region 54
Total CC&O Headset Market—Unit Shipment and Revenue Forecast 55
Contact Center—Unit Shipment and Revenue Forecast 57
Office—Unit Shipment and Revenue Forecast 58
Office versus Contact Center—Unit Shipment and Revenue Forecast 59
Wireless—Unit Shipment and Revenue Forecast 60
Corded—Unit Shipment and Revenue Forecast 61
Corded versus Wireless—Unit Shipment and Revenue Forecast 62
Corded versus Wireless—Percent of Unit Shipment and Revenue Forecast 63
Unit Shipments
64 Regional CC&O Headset Market Findings 65
North America and Latin America 66
Europe, Middle East and Africa 68
Asia Pacific 70
Demand Analysis—Total CC&O Headset Market 71
United States 72
Europe 74
Market Share and Competitive Analysis—
Total CC&O Headset Market 75
Market Share 76
Competitive Environment 77
CC&O Headset Vendor Profiles 78
Profile—Plantronics, Inc. 79
Profile—GN Netcom 85
Profile—Sennheiser Communications 90
Profile—Accutone 95
SWOT Analysis for Accutone and Sennheiser 100
Emerging Competitors 101
Other Headset Manufacturers 102
Strategic Recommendations 103
The Last Word—Three Big Predictions 105
Appendix 107
To order this report:Call Center Industry: Analysis of the Global Contact Center and Office Headset MarketMore
Market Research ReportCheck our
Industry Analysis and InsightsNicolas Bombourg
Reportlinker
Email: nbo@reportlinker.com
US: (805)652-2626
Intl: +1 805-652-2626
SOURCE Reportlinker
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