DES MOINES, Iowa, May 7, 2013 /PRNewswire/ -- ARAG®, a global provider of legal solutions, announced today it has been named a Top 100 Call Center by BenchMarkPortal. This is the third consecutive year ARAG has made the list, continuing its track record of industry-leading customer service. This award is in addition to the prestigious Center of Excellence honor that BenchMarkPortal has bestowed on ARAG for the past six consecutive years.
"This year we are celebrating forty years of providing excellent customer service in the United States," said David Murray, ARAG President and CEO. "The ARAG Customer Care team consistently provides clear and informed service to ARAG members. We very proud to earn the award once again and will continue to raise the bar for service excellence in our industry."
BenchmarkPortal Senior Research Executive and CEO Bruce L. Belfiore added, "ARAG's placement among the Top 100 Call Centers is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class service performance."
This is one of many honors ARAG has won in consecutive years. In 2012 ARAG earned a Center of Excellence honor for the sixth consecutive year and the "Best Place to Work in Insurance" award given by Business Insurance magazine for the fourth consecutive year.
BenchmarkPortal is internationally recognized as the premier research and education organization for customer contact best practices. Each year the organization features a Top 100 Call Centers Contest for centers located in North America. Companies applying for the award submit multiple key performance indicators (KPIs), and BenchmarkPortal cross-checks those KPIs against its system. Learn more about Benchmark Portal.
ARAG® (www.ARAGgroup.com) provides affordable legal solutions through trusted service to help people protect what matters most.
ARAG is a world leader in legal protection services. The company has an international premium base of nearly $2 billion and protects 15.5 million individuals and their families.
ARAG's North American headquarters are based in Des Moines, Iowa. We are committed to providing our customers a choice of legal solutions to help them live a life full of opportunities. We demonstrate expertise, integrity and passion in everything we do to serve our customers and make a positive difference in our community. We are proud to sponsor ARAG Free Will Day, providing low and middle income citizens with free access to attorneys for the creation of important legal documents to protect their family, finances and future.
ARAG Corporate Communications Manager