MIRAMAR, Fla., Oct. 12, 2016 /PRNewswire/ -- Arise Virtual Solutions Inc., the award-winning leader in on-demand customer management solutions, enabled 100% uptime for the company's Southeastern US-based clients during Hurricane Matthew, and allowed them to flex customer service operations up as high as 221% within one hour of request to ensure business continuity during the worst of the category 3 storm.
Hurricane Matthew largely affected the travel and hospitality industry in Florida, leaving many visitors to the state anxious for customer support. The Arise platform ensured continuity of service to a number of clients that were enacting mandatory shutdowns and safety-related adjustments for the storm. With a solid business continuity plan in place, client customer service remained uninterrupted. In most cases, Arise re-routed calls outside the hurricane strike zone and facilitated the flex capacity to ensure urgent service was possible, and the highest levels of customer service maintained.
"Our thoughts are with those who suffered the devastating impact of the storm," John Meyer, Arise's Chief Executive Officer said. "Despite the catastrophic event, the Arise platform provided unparalleled Business Continuity and a Disaster Recovery lifeline, giving clients the incomparable ability to flex when they needed it most."
Earlier this year, Arise conducted an all-hands disaster planning exercise by simulating a category 4 hurricane to ensure all critical business functions and key operations were maintained during the approach, impact, and aftermath of the storm, while also confirming employee safety. Thanks to dedicated preparation, the Arise platform suffered no downtime during Hurricane Matthew and ensured client continuity throughout the natural disaster.
The Arise platform provides access to a flexible network of geographically dispersed call centers, offering a 24/7 solution in the face of a natural disaster.
About Arise Virtual Solutions Inc.:
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500.
To learn more about Arise Virtual Solutions Inc., please visit http://www.arise.com.
Doug Vinson, Vice President, Chief Marketing Officer
Arise Virtual Solutions Inc.
Email | Toll free: 855-274-7301
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SOURCE Arise Virtual Solutions Inc.