HORSHAM, Pa., Oct. 10, 2013 /PRNewswire/ -- Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it will be premiering its latest feature-rich release at the upcoming WBR Field Service Europe Conference, in Amsterdam, October 14-16. Astea will be demonstrating the abundance of new features and enhancements that primarily focus on three main concepts; optimizing and streamlining processes, enabling proactive service insight and intelligence at every level, and significantly increasing ease of use and customizations without technical skills.
The majority of service organizations already recognize that service management and mobile workforce solutions are mission-critical components to their overall strategy in order to fuel growth, derive competitive differentiation, and ultimately achieve the highest levels of customer satisfaction. Now, forward-thinking organizations are looking at how they can deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers. Astea Alliance 11.0 is an unprecedented release, creating a paradigm shift away from traditional service management solutions on the market today. Focused on helping companies deliver more predictive and proactive service to adapt to the ever changing and increasing demands of their customers – deploy in the cloud or on premise.
Astea experts will be on hand to discuss and demonstrate how service organizations can leverage the latest innovations to transform the way they provide service, below are just a few:
- Productivity and Process Optimization - Increased focus on enabling the technician to become a driver of new revenue generation. Additionally, Astea's new Workforce Planning module helps organizations determine resource capacity, with the right skill sets, at the right time, in the right geography to meet demand while optimizing resources and costs.
- Proactive Service Insight and Intelligence at Every Level - Smart Checklist functionality provides the ability to create unlimited, conditional branching checklists and learning guides that can assist the back office or technician in the field. Operational Heatmaps combining geographic data with business and demographic data for highly interactive dashboard visualizations that enrich understanding and lead towards rapid identification of key insights for better decision making across the service enterprise.
- Ease of Use, Customizations without Code, and Connecting with the Enterprise - Non-programmers can customize the solution to quickly adapt to the needs of businesses, and we've added numerous plug-and-play connectors to share and exchange information across the enterprise. The newest connectors that have been added to their existing portfolio of integrations are: Salesforce.com, Oracle JDEdwards, Microsoft Dynamics (CRM, AX, NAV, GP), and Quickbooks.
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class.
About Astea International Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
SOURCE Astea International Inc.