SAO PAULO and CLEVELAND, Sept. 24, 2013 /PRNewswire/ -- The utility industry in Latin America is in constant flux – a growing economy means increased demand, which is putting pressure on utilities to modernize the infrastructure. As utilities take steps toward this new infrastructure, it is critical to both build it efficiently and gain customer trust along the way – two priorities which are putting the mobile workforce at the center of utilities' operations. At the DistribuTECH Brasil Conference & Exhibition 2013, TOA Technologies will help utilities understand how to best leverage these mobile workforces, demonstrating its unique predictive field service management technology in its ETAdirect solution suite. TOA empowers utilities to make sure their field service teams get to the right appointments on-time and on-schedule, with the right equipment to complete the job right the first time.
DistribuTECH Brasil is taking place September 24-26 at the Transamerica Expo Center in Sao Paulo. TOA Technologies will be at booth 526, with experts on hand to discuss and demonstrate how ETAdirect empowers utilities to:
- Automate appointment booking and routing based on any number of factors – from employee skill set to available inventory – and predict the time to complete each task, based on real-time information collected from the field
- Manage field teams in real-time, identifying and troubleshooting jeopardy situations, such as appointments at risk of not meeting an SLA or customer wait window, before they happen
- Dispatch resources efficiently, reducing unnecessary truck rolls and miles driven per appointment
- Quickly shift priorities from everyday operations to emergency task allocation, allowing utilities to take immediate action
- Integrate easily with enterprise asset management (EAM) systems including IBM Maximo
TOA Technologies is a proven provider of field service management solutions to Latin America. With customers like Telefonica, GVT and TIM Brasil, TOA has a dedicated team in Latin America, as well as partners such as Oracle, Deloitte and Tecnocom. TOA is also a Leader in the Gartner Magic Quadrant for Field Service Management.
To learn more about how TOA Technologies is improving field service management for utilities in Latin America and around the world, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, the only complete cloud application suite, measures everything that happens in the field, down to the minutest details of work and travel, and creates unique performance pattern profiles for each and every person in the field – a veritable work fingerprint. Using a proprietary and patented statistical analysis engine, it predicts when things will happen and how long they will take. Using these predictions, ETAdirect holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. To support a broad spectrum of fieldwork, mobile employees use the most advanced and flexible HTML5-based mobility app available to support projects as well as context-aware collaboration.
With its groundbreaking technology, unique approach to field to service management and the shared knowledge of its expertise, TOA Technologies and ETAdirect consistently reduce operational costs while dramatically enhancing the customer experience for companies around the world. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
SOURCE TOA Technologies