At The Cable Show 2013, TOA Technologies will showcase how cable providers can improve customer satisfaction by empowering field technicians with the right technology Proven in the cable industry, leading field service management solutions provider TOA will demonstrate how to apply predictive analytics and customer communication tools to improve field workforce efficiency and the customer experience
CLEVELAND, June 10, 2013 /PRNewswire/ -- Cable companies are tuning in to their customers' needs at every stage of the service experience – including when the field technician comes to their homes. At The Cable Show 2013, TOA Technologies will demonstrate how cable providers can turn this face-to-face opportunity into a significant competitive differentiator. TOA, a leader and visionary in the Gartner Magic Quadrant for Field Service Management, will share how several of the top cable providers have leveraged its ETAdirect field service management solution to improve customer satisfaction and reduce operational costs.
The Cable Show is taking place at the Walter E. Washington Convention Center in Washington, D.C., from June 10-12. At booth #1617, TOA Technologies' experts will be on hand to discuss how to:
- Narrow the customer wait window by accurately predicting when activities in the field will occur using patented, time-based pattern recognition and predictive analytics.
- Optimize field workforces through automated appointment booking and scheduling based what's most important to the business – from employee skill sets to available inventory.
- Make customers a part of the service process, communicating with them throughout their appointments, from when their technician will arrive to if the appointment is delayed for any reason, allowing them to confirm, cancel or reschedule at any point.
TOA Technologies partners with seven of the top 11 pay television providers in the United States for mobile workforce management solutions. TOA's solution, ETAdirect, leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For cable providers of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information and equipment on time, every time.
To learn more about TOA Technologies and its field service management solutions for the cable industry, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA's solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
SOURCE TOA Technologies