"We now have more than 500 solution providers in AT&T Partner Exchange – an exciting milestone we hit earlier than projected," said Brooks McCorcle, president of AT&T Partner Solutions. "Our focus on solution provider enablement has been a clear factor in this achievement."
Wireless WAN Enhancements
We want to help solution providers create more seamless, reliable, highly secure and cost-effective experiences for their customers.
The expanded offerings that support Wireless WAN solutions will provide:
- Updated rate plans – Business Connect, which may be used for wireless backup, lets solution providers pool data with other plans of the same type2.
- Access to more customized mobile connections – AT&T Private Mobile Connection (formerly known as AT&T Commercial Connectivity Services) lets solution providers establish mobile connections that more seamlessly fit with their customers' wireline and security needs3.
- Tools to maximize productivity – AccessMyLAN® from AT&T lets solution providers' customers wirelessly connect to remote machines and devices. And it helps them manage mobile data usage to prevent overages4.
Extending existing wireline network infrastructure into the mobility network unlocks key benefits for customers. This includes failover connectivity to keep business moving during unforeseen outages.
"Mobility is still an under tapped area for growth in the channel," said Sue Galvanek, vice president, AT&T Partner Exchange. "For solution providers looking to bridge the gap between wireline and mobility, Wireless WAN is a natural first step – a step that these enhancements will help them take."
We're also rolling out a Wireless WAN Solution Guide. It's designed to help solution providers better understand the basics of wireless routing.
"Enablement goes beyond the launch of a product or service," Galvanek said. "It's about making it as easy as possible for solution providers to find success with those products and services. And our efforts are paying off. For example, since launching the mobility addendum to our enablement playbook, users have reduced their time from wireless activation to first customer sale by 20%."
Education and enablement go hand-in-hand. Content on the Wireless WAN offerings will be available in our Certification Achievement Program.
Certification Achievement Program Additions
We're also adding 2 tracks to our certification program to help build our solution providers' proficiency in these areas:
- Technical Sales & Design – These virtual instructor-led courses teach solution providers how to better identify their customers' strategic needs and technical requirements, increasing their ability to consult, design and sell customized, integrated solutions using AT&T products and services.
- Operations – This structured curriculum is designed to boost our solution providers' agility and improve user experience as they navigate our program. Solution providers will increase their knowledge in service delivery, billing operations and service assurance. This helps them gain efficiencies and close current competency gaps.
"Something special happens when you have both an intimate understanding of your customer's business and deep knowledge on the products and services in your toolbox," said Tim Yager, vice president, Network Services Solutions. "We've experienced this magic firsthand with the certifications from AT&T Partner Exchange. Taking full advantage of the program, we've increased our ability to better understand our clients' network needs and how AT&T services can bring value. In turn, we're able to provide the best solutions that meet their specific requirements."
"We're here to help our customers win. Complexities in our program are counterintuitive to that goal," said Galvanek. "So the more we can simplify, and the more product, program and resource knowledge that we can pass on to our solution providers, the more we can empower their success."
1AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
2Pooling plans offer data pooling for qualified lines within a single Billing Account Number. Restrictions apply. See AT&T Partner Exchange Mobile Services Service Guide and applicable rate card at www.att.com/partnerexchange.
3Additional terms and conditions apply. See the applicable AT&T Partner Exchange Pricing Schedule, available from your CAM, and the AT&T Partner Exchange Mobile Services Service Guide at www.att.com/partnerexchange.
4Additional charges, third party terms and other terms and restrictions apply. See AccessMyLAN from AT&T Product Brief available at www.att.com/partnerexchange. Offer subject to change and/or discontinuation without notice.
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