7,556 U.S. wireless customers participated in the study and the fielding period ranged from January to June 2016.
"Providing our customers with a world-class customer experience at every customer touchpoint -- face-to-face, on the phone and in our digital communications -- is our highest priority," said Glenn Lurie, CEO of AT&T Mobility and Consumer Markets. "I'm proud of all of our employees for their dedication and commitment to deliver for our customers, each and every time."
We earned the top score in 4 out of the last 72 studies and never scored less than second over that time. It is presented twice each year.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
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*Global coverage claim based on offering discounted voice and data roaming; LTE roaming; voice roaming; and world-capable smartphone and tablets in more countries than any other U.S. based carrier. International service required. Coverage not available in all areas. Coverage may vary per country and be limited/restricted in some countries.
1 AT&T received the highest numerical score among 4 full-service wireless providers in the J.D. Power 2016 Wireless Customer Care Full Service Study – Volume 2, based on 7,556 total responses, measuring the perceptions and experiences of current customers who contacted their carrier's customer care department within the past three months, surveyed January-June 2016. Your experiences may vary. Visit jdpower.com.
2 2013 V1, 2014 V1, 2015 V1, 2016 V1
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SOURCE AT&T Inc.