Attensity Announces New Mobile Features for Attensity Analyze for Voice of the Customer V5.2 Attensity Analyze for VOC Mobile Provides On-the-Road Analysis and Alerts on Key Customer Conversations from Social Media and Internal Sources

PALO ALTO, Calif., Jan. 14 /PRNewswire/ -- Attensity™ Group, the leader in business user applications that generate value from unstructured data, today announced new mobile functionality for its award-winning Attensity Analyze for VOC. Named a Trend-Setting Product for 2009 by KMWorld Magazine (http://www.kmworld.com/Articles/Editorial/Feature/KMWorld-Trend-Setting-Products-of-2009-55805.aspx), whose judging panel chose it from among 800 products, Attensity Analyze for VOC (http://www.attensity.com/en/Applications-and-Services/Applications/Voice-of-the-Customer/Voice-of-the-Customer.html) offers users deeper capabilities for understanding and acting on customer feedback.

"This new release of mobile functionality for our text analytics application provides a great leap forward in our ability to enable business users, customer analysts and marketers to harness massive amounts of customer information found inside and outside the firewall, even when they are on the road," said Ian Hersey, CTO of Attensity Group. "Through our natural language technologies and our applications that are designed to uniquely listen, analyze and relate unstructured and structured data, we are able to provide capabilities that give organizations a distinct competitive advantage."

Attensity Analyze For VOC Mobile

The new mobile functionality for Attensity Analyze for VOC enables users of mobile devices such as the Apple iPhone™, the Verizon Droid™, and the Google Nexus One™ to analyze Voice of the Customer (VOC) feedback across a variety of customer conversation channels including emails, CRM notes, survey responses and social media. Users can select any of their Attensity Analyze dashboards and switch between various views from any mobile device. Interactive drill-downs allow for deep exploration of data, while automatic issues and topic alerts allow customer service professionals and executives to be alerted in near-real time to potential crises or issues with their company or their competitors' products.

With Attensity Analyze for VOC, users have access to unparalleled accuracy when it comes to analyzing massive amounts of unstructured customer data. This level of accuracy is critical for "taking action" on the insights learned from analysis. As compared to keyword-based customer content mining platforms, the sophisticated text analysis in Attensity Analyze for VOC enables business managers to be confident that their actions are based on accurate information.

View a photo of Attensity Mobile (http://www.attensity.info/public/pics/attensity_mobile03.jpg).

About Attensity Group

Attensity Group provides software applications based on Web 3.0 semantic technologies to find, understand, and use information trapped in unstructured data to drive critical decision-making. The comprehensive suite of applications address collective intelligence in social media and forums; the voice of the customer in surveys and emails; customer response management; e-services; research and discovery; risk and compliance; and intelligence analysis. With more than 500 installations worldwide, Attensity Group's award-winning software is used by large government agencies and such innovative enterprises as Airbus, Charles Schwab, Bosch, JetBlue, Nokia, Siemens, Royal Bank of Canada, Travelocity and Vodafone. Organizations are better able to track trends, identify patterns, detect anomalies, reduce threats, and seize opportunities to improve customer satisfaction and retention. The Service & Support Professionals Association (SSPA) has honored Attensity Group with its 2009 Recognized Innovator Award. Attensity Group operates in the EMEA region as Empolis. More information is at http://www.attensity.com/en/Company/Blog/index.php, http://twitter.com/attensity and http://www.facebook.com/attensity.

©2009 Attensity Group. Attensity is a trademark of Attensity Group in the United States and/or other countries. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.

PRESS RELEASE




Contacts:


Michelle de Haaff

Lisa Hawes

Attensity Group

Sterling Communications

(650) 433-1700

(408) 884-5155

mdehaaff@attensitygroup.com

attensity@sterlingpr.com


SOURCE Attensity Group



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