PALO ALTO, Calif., Dec. 17, 2012 /PRNewswire/ -- Attensity (http://www.attensity.com), the leading provider of social analytics and engagement applications, today announced significant momentum in 2012. The company has seen a particularly strong year in terms of customer retention, product innovations and market impact. Attensity has ended 2012 on a high note, just named a bronze winner in the Enterprise Product of the Year category of the Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts.
"We are thrilled by how strong the last 12 months have been for Attensity," said Ian Bonner, chief executive officer of Attensity. "Our success in 2012, despite a constantly evolving market, is a testament to Attensity's leading innovation in social analytics."
In the past year, Attensity has seen a customer renewal rate at above 99 percent. Of these enterprise customers, 90 percent are in the Global 2000. Attensity has also increased its annual revenue by over 30 percent in 2012, compared to 2011, and has migrated over 90 percent of its customers to its newest architecture and SaaS platform.
Attensity has made it easier for customers to get started with their social analytics platform, with solutions designed to solve specific business challenges. The New Product Introduction solution is the first part of a series of analytics suites, providing marketing executives, brand and product managers with real-time research and insights about each phase of their product launch. It will be followed in 2013 by solutions tailored for Customer Care Analytics, Brand Analytics, Campaign Analytics, and Competitive Analytics.
Among other new products launched in 2012, Attensity introduced its Social Media Pipeline, which powers the New Product Introduction solution and collects data from more than 150 million social media and online sources. The Pipeline uses the full power of Attensity's patented semantic engines to transform the chaos of social chatter into actionable information for the enterprise. This backend component enables both deep analytics, as well as routing and response, to be performed against the universe of social media conversations in seconds, as they happen. The Pipeline was named one of KMWorld Magazine's Trend-Setting Products for 2012, the ninth consecutive year Attensity has had a product on the list.
Throughout 2012, Attensity has been involved in a series of events, webinars and on-demand content featuring Social CRM use cases from some of the world's leading brands. The events have included presentations from Attensity customers and partners at the Text Analytics Summit (Europe, East and West), Sentiment Analysis Symposium (East and West), Big Analytics (East and West) and Teradata PARTNERS.
Attensity has also made itself a resource for analysis of timely topics by conducting its own research into social media conversations about a broad swath of topics in 2012, from the public reaction to the Facebook Timeline format for profile pages, to social sentiment toward the movie Rock of Ages, to the most buzzed-about athletes competing in the Summer Olympic Games, to the favored candidates in the presidential election.
These analyses, combined with Attensity's industry presence and product offerings, were major contributing factors to the accolades the company garnered in 2012, among them: a position in the coveted "Visionaries" quadrant of the Gartner 2012 "Magic Quadrant for Social CRM" report; a "CRM Rising Star" in CRM Magazine's annual CRM Service Awards program; a slot on KMWorld's "100 Companies that Matter in Knowledge Management" for the ninth consecutive year; a top vendor ranking in Hypatia Research Group's 2012 Galaxy™ for Social Analytics & Intelligence; one of Information Management's "40 Vendors We're Watching"; and the most recent Best in Biz Award for Enterprise Product of the Year, for the Attensity Voice of the Customer Command Center.
Attensity's social analytics and engagement solutions are the choice of the world's leading brands for Social CRM. Attensity is the only company that gives business users the ability to analyze millions of real-time customer conversations from any online, social media or internal source, and extract the industry's most accurate insights to drive business decisions. Attensity offers on-premise, hosted and cloud solutions with mobile functionality for smartphone and tablet devices. From its headquarters in Palo Alto, Calif., Attensity is powering the Social CRM strategies of companies such as Charles Schwab, Cisco, EMC, JetBlue, Lloyd's Banking Group, Travelocity and Whirlpool. Visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.