AT&T's North Carolina Networks Prepared For Hurricane Joaquin

Company Encourages Customers to Prepare, Offers Communication Tips

Oct 01, 2015, 15:08 ET from AT&T

WILMINGTON, N.C., Oct. 1, 2015 /PRNewswire/ -- AT&T* is ready for Hurricane Joaquin with an arsenal of disaster response equipment and personnel on standby.

AT&T has started its storm preparedness process as we closely monitor Hurricane Joaquin. The storm is expected to impact North Carolina in coming days.  AT&T has tested and topped-off fuel for cell-site generators, installed and tested high-capacity back-up batteries at cell sites, and installed "Quick Connect Generator Plugs" at cell sites. It has also staged other emergency response equipment in strategic locations. Its national reliability center is monitoring outages 24/7 for quick action. 

AT&T has also improved the network redundancy in storm-prone areas. It has installed more generators at critical cell towers and switching facilities, and moving electronics key to network operations above expected flood levels. 

"Customers rely on us, especially during major storms," said Venessa Harrison, president, AT&T North Carolina. "That's why we practice readiness drills and simulations through the year.  We do all we can to have our networks prepared when severe weather strikes. We've worked for the past few days to position equipment and crews to respond to the storm. We're closely linked with North Carolina public officials in their storm response efforts. With a storm of this size, we may have some outages. But if service goes down, we'll do all we can to get it back up as fast as possible."

The AT&T National Disaster Recovery (NDR) program is one of the industry's largest and most advanced disaster response programs. It includes more than 320 technology and equipment trailers that can be quickly deployed to respond to disasters. The NDR team works with local AT&T network personnel, regional emergency operations centers and local response centers to keep service going until permanent repairs are made.

Just as we prepare our networks and personnel, AT&T encourages customers to consider the following recommendations in the wake of the storm.

Customer Tips:

  • Keep your mobile phone battery charged. In case of a power outage, have another way to charge your phone like an extra battery, car charger or device-charging accessory. Sales tax holidays are a great time to stock up on cell phone accessories.
  • Keep your mobile devices dry. The biggest threat to your device during a hurricane is water.  Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.
  • Have a family communications plan. Choose someone out of the area as a central contact.   Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.
  • Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. If you have a working mobile device with Internet access, you can watch weather reports through services like AT&T U-verse Live TV . You can also stay updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to those services. 
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology.  Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees or power lines. They can also track a family member's wireless device if you get separated.

Small Business Tips:

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location. Services such as Mobile Workplace are great for small businesses.
  • Outline detailed plans for evacuation and shelter-in-place. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees.
  • Assemble a crisis-management team. Coordinate efforts with neighboring businesses and building management. Disasters that affect your suppliers also affect your business. Outline a plan for supply chain continuity for business needs.
  • Consider a back-up cellular network. Services like AT&T Remote Mobility Zone protect critical communications for businesses. If a disaster disables primary communications networks, the back-up cellular network can help you stay connected.

Keeping the lines open for emergencies

During evacuations, the storm event and its aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind:

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T's wireless devices are text messaging capable. Depending on your text or data plan, additional charges may apply.
  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to "fast busy" signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

Additional information and tips for disaster preparedness can be found at        

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*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

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