Audatex's Web-Powered AutoWatch Reaches Vehicle Repair Tracking Milestone, Helps Collision Repair Facilities Improve Customer Satisfaction
More Than Two Million Vehicles Tracked and Nearly 14 Million Photos Processed to Date
SAN DIEGO, Dec. 6, 2011 /PRNewswire/ -- Audatex North America, Inc., the leading global provider of software and services to the automobile insurance claims processing and collision repair industry, announced today that AutoWatch, its web-powered repair tracking solution, has reached a key milestone with two million vehicles tracked via its online service.
Audatex AutoWatch is an innovative customer service solution for collision repair facilities. It allows vehicle owners to view the progress of their vehicle repairs via the web. Each day, digital photos are uploaded and posted to a repair facility website along with the latest vehicle repair status information. Vehicle owners can check on their vehicle at home or work, and at any time via the Internet.
By providing a communication channel for vehicle owners to get instant repair updates, AutoWatch substantially reduces incoming phone calls, improves cycle time and, ultimately, increases customer satisfaction. Through improved customer satisfaction, collision repair facilities can generate more referral business and strengthen their direct repair relationships.
"We live in an ever-connected world – instant, transparent and 'anytime' access to information is fast becoming the norm. The collision repair industry is no exception, and over the years we have seen a growing demand for tools and solutions that connect repairers, vehicle owners and insurers easily and efficiently," said Patrick Schmidlin , Vice President of Product Management, Audatex North America. "With AutoWatch, vehicle owners get accurate repair status information in an instant. Our patented technology allows repairers to easily upload actual photos of repairs in progress. Using technology to improve communication between stakeholders in the repair process is a key goal at Audatex, and we plan to continue our innovations in this area."
According to Gordon Henderson , Director of AutoWatch, Audatex North America, the use of the AutoWatch solution has doubled in the last three years. "We are very pleased to see AutoWatch hit the two million mark this month in terms of the number of vehicles tracked. This is a clear indication that vehicle owners and repair facilities have embraced the idea of instant online repair updates. With AutoWatch, vehicle owners can choose to receive vehicle status updates with photos on the web, via email or text message, and can even share updates with friends via Facebook. We definitely see further growth for AutoWatch as more customers turn toward the online world for updates and information sharing."
For more information on Audatex AutoWatch, please visit http://www.audatex.us/repair_facility_solutions/repair_tracking.aspx.
About Audatex North America, Inc.
Audatex is the leading global claims solutions provider serving the automotive industry. Active today across six continents, Audatex provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive-related financial services and medical claims solutions markets. As part of the Solera group of companies, Audatex, AUTOonline, Explore, Market Scan, Sidexa, Informex, Inpart, ABZ, Hollander, HPI and IMS draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please refer to the Company's website at www.audatex.us.
SOURCE Audatex North America, Inc.
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