DUBLIN, Jan. 8, 2016 /PRNewswire/ --
Research and Markets (http://www.researchandmarkets.com/research/6ct8n3/customer) has announced the addition of the "Customer Experience Management Study - Australia's Telecommunications Sector 2015 " report to their offering.
In this Customer Experience Management study for Australia's Telecommunications sector, this industry examines the experience deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influences customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of their journey. These factors are all examined on the basis of a number of service provider touchpoints.
Key Topics Covered:
1. Research Methodology
2. Executive Summary
3. CEM Study - Australia's Telecommunications Sector 2015
4. Understanding Pre-Purchase Behaviour
5. Understanding Purchase Behaviour
6. Understanding Post-Purchase Behaviour
7. Analysis by Customer Experience Index (CEI)
8. Analysis by Company - Telstra
9. Analysis by Company - Optus
10. Analysis by Company - Vodafone AU
11. Analysis by Company - Virgin Mobile
12. Analysis by Company - TPG
13. Analysis by Company - iiNet
14. Analysis by Company - Dodo
15. Final Words - What We are Excited About
16. Customer Experience Solutions
17. Appendix
For more information visit http://www.researchandmarkets.com/research/6ct8n3/customer
Media Contact:
Laura Wood, +353-1-481-1716, [email protected]
SOURCE Research and Markets
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