SOUTH JORDAN, Utah, Jan. 4, 2016 /PRNewswire/ -- AutoPoint, a Solera company and an industry leader in customer retention and service solutions, today announced its integration with fellow automotive technology providers, DMEautomotive and TitleTec. Together, the three companies create a single technology and marketing platform aimed squarely at driving revenue and increasing retention rates across the entire vehicle lifecycle.
Branded as "AutoPoint", the comprehensive solution gives vehicle manufacturers, new-car franchised dealerships, aftermarket service providers, and independent providers the ability to access AutoPoint's pioneering service processes, DMEautomotive's science-based marketing solutions, and TitleTec's industry-leading electronic registration tools to improve their customer retention, loyalty, and long-term sustainable profitability.
"AutoPoint is designed to fill a critical void in the automotive industry," said Rich Holland, Managing Director of AutoPoint. "The combination of our three companies' capabilities will provide a powerful, cohesive platform to enrich relationships between our customers and their motorists in ways we haven't seen before."
The single technology platform will connect customers to their auto service providers through the digital and mobile channels motorists increasingly prefer. Multichannel communication and AutoPoint's unique tools will engage motorists throughout the vehicle lifecycle and into their next vehicle purchase.
"This new solution unifies the sales and service processes in a way that enhances motorist interactions, strengthens relationships, and increases transparency for our customers and their customers' customers," said Mr. Holland. "This technology will change the way the industry does business."
AutoPoint's Solutions Include:
- National and state-specific web-based registration system
- Electronic lien processing
- Temp tag creation
Service Lane Solutions:
- Online appointment system
- Algorithm-driven shop loading
- RFID-powered welcome displays
- Mobile write-up and RO creation
- Electronic inspections
- CPO inspections, certification, and advertising
- Intra-shop communication tools
- Web-based app that reports inspection results
- Web-based dashboard that displays vehicle service statuses
- Multimedia waiting area displays
- Data-driven marketing strategies for the entire vehicle lifecycle
- Deferred service recapture
- Mobile marketing suite
- After-hours and backup call service
- Digital loyalty programs
- Dealer-branded mobile app
- Transparent campaign and progress reports
Solera is a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry. Solera is active in over 70 countries across six continents. The Solera companies include: Audatex in the United States, Canada, and in more than 45 additional countries; HPI, CarweB and CAP Automotive in the United Kingdom; Informex in Belgium and Greece; Sidexa in France; ABZ and Market Scan in the Netherlands; Hollander serving the North American recycling market; AUTOonline providing salvage disposition in a number of European and Latin American countries; IMS providing medical review services; Explore providing data and analytics to United States property and casualty insurers; Service Repair Solutions, a joint venture with Welsh, Carson, Anderson & Stowe, that provides solutions for the service, maintenance and repair market; and I&S, a provider of software and business management tools, third-party claims administration, first notice of loss and network management services to the U.S. auto and property repair industries, specializing in glass claims. For more information, please refer to the company's website at http://www.solerainc.com